Job Description
We are seeking a high-energy, results-oriented professional to join our post-sales team as a Customer Success Manager. This role is ideal for a top-tier sales professional who is eager to transition from traditional inbound/outbound sales into a post-sale, consultative environment.
As a CSM, your primary goal will be to drive retention and expansion by building strong, strategic relationships with clients. This is not a passive support roleit requires a proactive approach, commercial awareness, and the ability to guide customers toward long-term success.
Key Responsibilities
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Drive Retention: Proactively engage with a portfolio of customers to understand their business goals and ensure they are gaining maximum value from the platform. Retain customers at risk of churning and convert potential churn into loyalty.
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Flex Your Sales Expertise: Identify upsell and cross-sell opportunities within your portfolio to support revenue growth.
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Be a Trusted Advisor: Provide consultative guidance, demonstrate product value, and help customers overcome challenges.
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Win Back Customers: Apply persuasive skills and commercial acumen to strengthen and reinforce customer commitment.
Who You Are
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A proven sales professional ready to step into a consultative, relationship-focused role.
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Motivated by long-term client success and building strong partnerships.
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An empathetic problem-solver with persuasive abilities and a proactive mindset.
Qualifications & Experience
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Required: Demonstrated success in a sales or account management role.
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Highly Valued:
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Experience within the SaaS industry (required).
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Background in the restaurant, hospitality, or food & beverage industry (strong advantage).
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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