Western Cape: IT HELPDESK AGENT posted by West Coast Personnel

Key Responsibilities

• Provide prompt and professional technical support via phone, email, and chat
• Diagnose and troubleshoot software, hardware, and network connectivity issues
• Guide customers through step-by-step resolutions and product features
• Escalate complex issues to relevant teams and follow up to ensure resolution
• Maintain accurate records of all customer interactions

Minimum Requirements

• 2–5 years experience in a Helpdesk environment (software troubleshooting essential)
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Previous customer service or technical support experience
• Familiarity with helpdesk systems and remote support tools
• Ability to work independently and collaborate within a team

Employment Details

• Full-time, Permanent
• Salary: R12 000 – R13 000 per month (non-negotiable)
• Based in Kenilworth, Cape Town (must be able to commute)

If you are ready to take the next step in your technical support career and grow within a supportive environment, submit your application today.