Eastern Cape: Account Manager posted by Metrofile Ltd

March 18, 2026 Jobs in Eastern Cape

Job Description

About the Role

As an Account Manager at Metrofile Ltd, you will play a critical role in marketing and selling our company products and services to new and existing clients. Your primary objective is to achieve agreed sales and service targets while maintaining excellent customer relationships through effective service delivery.

Key Responsibilities

Provides purpose-fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
Engages with clients on a regular basis to maintain sound relationships.
Acts as primary contact between clients and Metrofile for purposes of:
Negotiating prices within the parameters of the Authority Framework
Providing customised solutions
Problem/issue resolution
Stays abreast of and informs the Sales Manager/Sector Head of changing market and competitor trends.
Maintains a current and updated database on all clients in own portfolio.
Keeps informed of legislative requirements pertaining to document & records management.
Ensures effective classification of client information to ensure fast and accurate retrieval.
Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
Compiles and reports on boxes past due on a quarterly basis.
Develops Account Plans as agreed with Sales Manager/Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
Reports sales and service statistics to the Sales & Service Manager/Sector Head on a weekly basis.
Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
Resolves all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel.
Ensures that your portfolio is sufficiently serviced to ensure customer satisfaction.
Ensures that clients’ portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers.
Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

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Requirements

3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management
At least 3 years experience in a sales/business development role preferably in Information Services/Warehousing/Logistics or similar environment
Postgraduate qualification is business administration will be highly advantageous
Account management experience in document management and archival related or similar industry sales will be preferable
Must have business to business (B2B) experience
Must have excellent track record in delivering high-level sales presentations
Must have excellent communication and interpersonal skills
Must have a flair and drive for sales
Must be hardworking and solutions-driven
Must be a team player
Must have business acumen and be able to communicate with senior to top management levels
Must be prepared to travel between sites/clients
Must be highly computer literate

Qualifications

None mentioned in the original job description.

Salary & Benefits

Salary details not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in South Africa

In South Africa, the sales profession is a widely sought-after career path, with many individuals seeking to succeed in this field due to its dynamic nature and potential for high earnings. Generally, the job market trends indicate a strong demand for skilled sales professionals across various industries. This demand is often driven by companies’ need to expand their customer bases, increase revenue, and stay competitive in a rapidly changing business environment.

Typically, the salary range for sales positions in South Africa varies widely depending on factors such as experience, company size, industry sector, and individual performance. While broad ranges can be difficult to estimate, it is generally common for junior sales roles to offer salaries within the R200 000 – R400 000 per annum bracket, while senior or executive-level sales positions may command higher salaries of R500 000 – R1 million per annum. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

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Common skills for sales professionals in South Africa typically include excellent communication and interpersonal skills, a strong understanding of product knowledge, negotiation and persuasion abilities, and a proven track record of meeting or exceeding sales targets. Other essential skills often include the ability to work independently, manage time effectively, and maintain a high level of professionalism in all interactions with customers and colleagues.

Sales professionals can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. Companies in these sectors often require sales teams to be highly adaptable, customer-focused, and results-driven.

For those looking to advance their careers in sales, there are numerous opportunities for professional development and growth. Typically, senior sales roles involve managing teams of sales professionals, developing new business strategies, and identifying new revenue streams. With experience and dedication, it is possible to move into leadership positions or explore related career paths such as account management, business development, or sales management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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