Job Description
About the Role
The Cash Processing Centre Manager is responsible for overseeing all cash-related activities at our Cape Town offices, ensuring compliance with contractual obligations, implementing company procedures cost-effectively, managing CPC staff, and improving profitability. This role requires a strong leader who can drive operational efficiency, manage staff effectively, and maintain excellent customer relationships.
Key Responsibilities
- Effective management of Cash Processing Centre Operations: Understanding and complying with policies and procedures, providing performance information, managing reconciliations, authorizing EFT payments, ensuring staff have necessary tools, maintaining equipment, and adhering to legislative and company standards (including SARB, Health and Safety, security, HR, finance, and risk).
- Effective management of Cash Centre staff : Setting behavior standards, managing housekeeping, implementing cost-saving models, managing budgets, wages, and overheads, preventing claims, optimizing labour and organization, ensuring adequate staffing, overseeing employee records, identifying and arranging training, succession planning, promoting personal development, monitoring motivation levels, conducting disciplinary actions, holding staff meetings, and maintaining trade union relationships.
- Effective management of Customer Relationships : Maintaining customer retention and service levels, managing SLAs, and investigating customer queries and complaints.
- Effective management of the Risk process and Compliance : Monitoring loss prevention and reduction, ensuring adherence to procedures, utilising company systems, and maintaining audit records.
- Health and Safety : Reporting and discussing safety incidents, following up on safety activities, attending safety programs, complying with policies, and distributing safety information.
Requirements
- Qualification: Tertiary qualification in banking, financial services, or general management preferred; valid driver’s license.
- Experience: Minimum 3 years’ experience, knowledge of Cash Centre policy and procedures, relevant SARB legislation, HR policy and procedures, Health and Safety legislation, and sound understanding of financial information.
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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