Job Description
About the Role
We are seeking an experienced Group Chief Operating Officer to lead national operations across multiple channels including retail, direct sales and digital for a rapidly expanding national retail group operating across telecommunications retail, direct sales, digital channels and enterprise segments. This role sits at the centre of commercial performance, operational discipline and strategic expansion.
Key Responsibilities
- Lead full operational and commercial P and L performance across all channels
- Drive sustainable revenue growth while protecting gross margin and cost discipline
- Oversee a national retail store network ensuring consistent operational standards
- Lead Direct Sales Force, Prepaid, Postpaid and FTTH channel performance
- Integrate digital platforms, call centre operations and B2B sales channels
- Implement structured reporting dashboards, forecasting and operational performance frameworks
- Manage payroll ratios, commissions governance and cost to income metrics
- Ensure strong inventory control, stock turn performance and shrinkage mitigation
- Oversee facilities, compliance, audit readiness and regulatory adherence
- Evaluate and execute disciplined retail expansion with defined ROI and IRR thresholds
- Build and lead high performance regional and channel leadership teams
Requirements
- 10 to 15 years senior leadership experience in retail or commercial operations
- Proven experience managing multi-site retail operations with 30 or more locations
- Demonstrated P and L ownership with EBITDA accountability
- Background in telecommunications, retail or high volume consumer environments
- Strong financial acumen including margin protection and working capital management
- Track record of operational restructuring and regional performance improvement
- Ability to lead within a founder-led growth business and drive operational discipline
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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