Job Description
About the Role
The Service Advisor role at Profile Personnel is a critical position that requires excellent customer service skills, technical knowledge of vehicles, and administrative expertise. As a Service Advisor, you will be responsible for ensuring customer satisfaction with our dealership’s services and maintaining high levels of vehicle readiness.
Key Responsibilities
- Review job cards in preparation for the day.
- Greet and assist customers.
- Book in vehicles using standard checking and recording procedures.
- Check for active campaigns on the system.
- Record and confirm visible damage with customer consent.
- Prevent booking-related customer complaints.
- Track vehicle repair/service status throughout the day.
- Proactively update customers on delays or additional work.
- Upsell additional work as needed: request cost estimates, communicate with the customer, obtain approval for extra work, schedule follow-ups if necessary.
- Ensure maintenance plan work is authorised properly.
- Identify and monitor possible carry-overs.
- Prevent delays by following up daily on parts availability and orders, pending work tasks.
- Proactively inform customers about carry-overs.
- Order parts using the correct procedures and ensure authorisation.
- Keep customers informed about progress.
- Handle and resolve customer queries or complaints.
- Deliver vehicles at the promised time and in satisfactory condition: all work completed, vehicle clean.
- Communicate any delays proactively.
- Clearly explain the invoice to the customer.
- Ensure payment agreements are authorised.
- Process and follow up on payments.
- Escort customers to their vehicles.
- Do not release vehicles without full payment or approved arrangements.
Requirements
- Grade 12 (Matric)
- Code B Drivers License (Essential)
- Computer Literacy (Essential)
- Knowledge of vehicle legislation, consumer law, and trade practices (Essential)
Qualifications
No qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Service Jobs in Eastern Cape
The automotive service industry is a vital sector in Eastern Cape, South Africa, with numerous opportunities available for skilled professionals. Generally, the job market trends indicate a steady demand for skilled technicians and mechanics to cater to the growing number of vehicles on the road. Typically, this demand is highest in urban areas where there are more residents who own cars.
In terms of salary expectations, it’s common for automotive service roles to fall within broad ranges, typically ranging from R30 000 to R80 000 per annum, depending on factors such as experience, company size, and industry sector. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances. For instance, experienced technicians with specialized skills or those working for larger companies may earn higher salaries.
Common skills required for automotive service roles include mechanical aptitude, problem-solving skills, attention to detail, communication skills, teamwork ability, adaptability, and technical knowledge of various vehicle systems. Typically, candidates with a National Diploma in Mechanical Engineering or Automotive Repair are well-suited for these roles.
The automotive service industry is often associated with the following sectors: manufacturing, logistics, financial services, and technology. These industries frequently require skilled technicians to maintain and repair their fleets of vehicles.
For career development, automotive service professionals can typically progress to senior technician or supervisor roles within a few years of experience. With further training or education, they may also pursue careers in management, sales, or technical training. Often, companies invest in employee development programs, providing opportunities for on-the-job training, workshops, and mentorship schemes.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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