Durban: Receptionist posted by Esteem Recruitment

March 23, 2026 Jobs in Durban

Esteem Recruitment

Kwazulu-Natal

Other Medical

Job Description

The Medical Receptionist is the first point of contact for patients and visitors. This role ensures the smooth running of the practice by providing professional front-desk support, managing appointments, handling patient queries, and assisting with administrative and clerical tasks.

Key Responsibilities:

Greet and welcome patients in a friendly, professional manner.
Answer incoming calls, respond to patient inquiries, and redirect calls as needed.
Schedule, confirm, and manage patient appointments.
Register new patients and update patient records in the practice management system.
Process medical aid claims and payments (if applicable).
Collect and record payments, issue receipts, and reconcile daily cash/credit transactions.
Prepare and manage patient files and ensure confidentiality of medical records.
Coordinate with medical staff to ensure smooth patient flow.
Maintain a clean and organized reception and waiting area.
Handle correspondence, filing, and other administrative duties.
Assist with practice stock management (stationery, forms, supplies).
Ensure compliance with data protection and patient confidentiality regulations.

Requirements:

Education: Matric (Grade 12) required; relevant certificate/diploma in Office Administration or Medical Reception/Secretarial advantageous.
Experience:
- 12 years of experience in a medical, healthcare, or customer-facing reception role preferred.
- Familiarity with medical terminology and medical aid billing processes beneficial.
Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- High attention to detail and accuracy.
- Proficient in MS Office (Word, Excel, Outlook) and practice management software.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Medical Jobs in Kwazulu-Natal

The medical field in Kwazulu-Natal is a rapidly growing industry, typically driven by the need for healthcare professionals to address the increasing demand for quality medical services. Generally, this demand is highest in provinces with high populations, such as KwaZulu-Natal. As a result, various medical positions are available in the province, often requiring specialized skills and qualifications.

In terms of salary expectations, it’s common to see broad ranges vary widely depending on factors like experience, company size, and industry sector. Typically, salaries for medical professionals can range from around R200 000 to over R500 000 per annum, although these figures are only rough estimates and actual salaries may differ significantly. For example, a doctor with years of experience in a large hospital might earn significantly more than a nurse starting their career.

Common skills required for various medical positions include strong communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Often, medical professionals also need to be proficient in electronic health records systems and have basic knowledge of medical software applications. Additionally, many roles require a strong foundation in sciences such as biology, chemistry, or physics.

Many industries commonly employ medical professionals, including the healthcare sector itself, as well as pharmaceutical companies, technology firms that develop medical devices, and manufacturing sectors that produce medical equipment. Other industries that may also employ medical professionals include financial services and education institutions that offer health-related courses.

In terms of career progression, medical professionals can often move into leadership roles or specialized fields such as research and development. Many opportunities exist for continuing education and professional development, including training programs, workshops, and conferences. Some common paths for career advancement include taking on additional responsibilities within a current role, pursuing further education or certifications, or moving to a different industry altogether.

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Overall, the medical field in Kwazulu-Natal offers a range of career opportunities for those with the right skills and qualifications. By understanding the general trends and requirements in this field, job seekers can better navigate their careers and make informed decisions about their professional paths.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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