Job Description
About the Role
The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window platform, delivering exceptional service to all stakeholders involved. This position is based in Cape Town or Johannesburg.
Key Responsibilities
- Manage and complete booking confirmation process on Wilderness Window platform.
- Provide continuous communication and excellent service delivery to the Ops specialist at all times.
- Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests’ needs.
- Attend ad hoc familiarization trips with Ops specialist (if required).
- Maintain in-depth supplier knowledge to maximize mutually beneficial relationships with AP partners.
- Ensure accuracy and financial health of bookings.
Requirements
- Matric certificate with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality is advantageous
Qualifications
N/A
Salary & Benefits
N/A
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is experiencing a steady demand for skilled professionals, driven by the growth of domestic and international tourism. Typically, job seekers in this field can expect to find opportunities across various sectors, including hospitality, events management, marketing, and destination development. Generally, these roles require a strong understanding of the local culture, market trends, and industry best practices.
Salary expectations for travel and tourism professionals in Gauteng are often broad, with typical ranges varying depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries can range from R200 000 to R500 000 per annum, although this is subject to variation. Factors such as holding a degree or diploma in a relevant field, having relevant work experience, and demonstrating expertise in areas like hospitality management, marketing, or destination development can significantly impact salary ranges.
Common skills required for travel and tourism roles include excellent communication and interpersonal skills, the ability to work effectively in a team environment, and a solid understanding of business operations and management principles. Typically, professionals in this field also possess strong analytical and problem-solving skills, as well as the ability to adapt to changing circumstances. Other key skills often include proficiency in languages such as Afrikaans or isiZulu, knowledge of local customs and traditions, and experience with tourism industry software and systems.
The travel and tourism industry in Gauteng commonly employs professionals from various sectors, including hospitality (hotels, restaurants), events management (conferences, weddings), marketing and destination development (branding, promotional activities). Often, job seekers can find opportunities in these areas at companies across the province, from small to large enterprises.
Career progression paths for travel and tourism professionals are often driven by experience, hard work, and a commitment to ongoing learning and professional development. Typically, roles may progress from entry-level positions in hospitality or events management to more senior positions such as operations manager, marketing manager, or destination development specialist. With continued growth and innovation in the industry, there are also opportunities for professionals to transition into leadership roles, start their own businesses, or pursue careers in related fields like travel writing, photography, or tourism consulting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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