South Africa: Assistant Lodge Manager posted by Hospitality and Outdoor Ltd

Hospitality and Outdoor – New Vacancy – Assistant Lodge Manager Luxury Game Lodge – Kruger National Park – Mpumalanga The Assistant Lodge Manager plays a vital role in supporting the Lodge Manager and ensuring a world‑class guest experience aligned with the lodge’s service vision. This position requires a passionate hospitality professional who thrives in a high-end environment and is committed to excellence, guest satisfaction, and conservation values. The ideal candidate will be hands-on, attentive, and able to create a warm, “at home” feeling for all guests while maintaining the operational integrity of the lodge. This role involves managing and developing staff, upholding housekeeping and maintenance standards, and ensuring seamless front-of-house operations. Strong financial acumen is essential, as the position requires effective stock control and administrative oversight. The Assistant Lodge Manager must also embody the lodge’s conservation ethos and communicate its purpose to guests with clarity and enthusiasm. To succeed in this role, candidates must demonstrate exceptional attention to detail, outstanding communication skills, and the ability to perform gracefully under pressure. A strong understanding of food and beverage service, guest relations, and general lodge operations is key. Flexibility, problem-solving, and a cooperative spirit are essential, as the lodge environment often requires adaptability and teamwork. Key Responsibilities Support the Lodge Manager in all operational and guest-related duties. Maintain exceptional guest relations and personalised service. Manage, train, and support staff according to the company standards Ensure exceptional housekeeping, maintenance, and gardening standards. Oversee stock control, orders, and financial administration. Manage front-of-house, concierge, and reception functions. Maintain an accurate and effective guest database. Ensure all guest areas are clean, styled, and well-maintained. Uphold the care and quality of lodge equipment. Actively communicate and support the company’s conservation message. Perform additional duties as required in a collaborative culture. Skills & Experience Minimum 4 years’ experience in luxury hospitality, including 2 as a trainee or assistant manager. Strong food and beverage knowledge. Financial management ability. Excellent English communication; a second language is beneficial. Strong computer literacy (MS Word, Excel, Outlook, Internet). Attention to detail and high service standards. Strong management, communication, and organisational skills. Ability to remain calm under pressure; resourceful and solution-oriented. Understanding of basic labour law and disciplinary procedures. Valid citizenship or working visa. Salary: Market Related Live-in Start Date: ASAP