Johannesburg: Gaming Operations & VIP Experience Manager – JHB posted by DataFin Recruitment

March 28, 2026 Jobs in Central Johannesburg

DataFin Recruitment

Gauteng

Entertainment

Job Description

ENVIRONMENT:

An award-winning hospitality and entertainment company which operates properties located across South Africa and Botswana, is seeking a highly experienced and commercially driven Gaming Operations & VIP Experience Manager to lead and optimise their gaming operations across Slots, Table Games, and VIP Services. This is a senior leadership role responsible for driving gaming revenue performance, operational excellence, and premium guest engagement. The successful candidate will oversee the full gaming floor while ensuring a seamless, high-quality experience for both general and high-value players. You will play a pivotal role in shaping player experience strategies, strengthening VIP relationships, and delivering measurable business impact within a dynamic, fast-paced environment.

DUTIES:

Lead and oversee end-to-end gaming operations, including Slots, Table Games, and VIP Services
Drive gaming revenue growth and floor performance through strategic and operational initiatives
Ensure the gaming floor operates with high service standards, efficiency, and operational integrity
Oversee and enhance the VIP player experience, ensuring personalised and premium service delivery
Develop and implement VIP acquisition, retention, and loyalty strategies aligned to business objectives
Monitor and analyse gaming performance metrics, implementing improvements to optimise revenue and productivity
Ensure full compliance with gaming regulations, licence conditions, and internal control standards
Collaborate with Marketing, Hospitality, and Entertainment teams to enhance guest experience and increase visitation
Lead, coach, and develop gaming leadership teams, fostering a high-performance culture
Manage departmental budgets and ensure cost-effective operations
Maintain and grow a robust database of premium players, ensuring accurate tracking and engagement
Build and maintain strong relationships with high-value guests and key stakeholders

REQUIREMENTS:

Minimum 810 years experience in casino operations, including exposure to VIP services and customer relationship management
At least 10 years experience in a senior leadership role within a gaming or hospitality environment
Strong understanding of casino operations, player value management, and loyalty programmes
Proven ability to drive revenue growth, operational performance, and service excellence
Experience engaging with high-net-worth individuals and premium clientele
Strong leadership, communication, and stakeholder management skills
Excellent organisational and analytical capabilities
Ability to operate effectively in a fast-paced, high-pressure environment
Willingness to work extended hours, including evenings, weekends and public holidays
Comfortable working in a smoking environment
Will be required to obtain a Gaming Licence

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Qualifications

Matric
Bachelors Degree or Advanced Diploma in Hospitality Management, Business Management, or a related field.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Entertainment Jobs in Gauteng

In the Gauteng province of South Africa, the entertainment industry is a growing sector that encompasses various roles such as event management, marketing, and content creation. Typically, this field offers a diverse range of job opportunities for individuals with creative talent and business acumen. Generally, these roles are found across multiple industries, including financial services, technology, and tourism.

When it comes to salary expectations in the entertainment industry in Gauteng, it’s common to see broad ranges varying depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R200 000 and R350 000 per annum, while senior roles can range from R600 000 to over R1 million per annum. However, these figures are only a general guideline, and actual salaries can vary significantly.

Common skills required for entertainment-related roles in Gauteng include creative vision, strong communication skills, project management expertise, technical knowledge of audiovisual equipment, marketing savvy, adaptability, and attention to detail. Typically, individuals in this field need to possess a combination of artistic and business skills to excel in their role. Often, having a degree or diploma in relevant fields such as arts, media studies, or business administration can be beneficial.

The entertainment industry in Gauteng is commonly found in sectors such as financial services (e.g., event marketing), technology (e.g., gaming, esports), tourism (e.g., hospitality management), and manufacturing (e.g., production and logistics). These industries often employ individuals with expertise in areas like content creation, brand management, and audience engagement.

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In terms of career development, the entertainment industry offers various opportunities for growth and advancement. Typically, entry-level roles can progress to senior positions within a few years, while experienced professionals may seek out leadership roles or transition into related fields such as entrepreneurship or academia. Often, having a strong network and continuous learning are key to success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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