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Midrand: 1st Line Assurance Engineer posted by Nexio

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Job Description

About the Role

Nexio is seeking an experienced Midrand-based 1st Line Assurance Engineer to join our Customer Services Operations Centre (CSOC) Resolver Team 2, providing high-level assurance services to Vodacom Business corporate clients. The ideal candidate will have a strong technical background and excellent communication skills.

Key Responsibilities

  • Provide a high-level, high-quality service assurance role to Vodacom Business corporate clients in the CSOC Resolver Team.
  • Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN.
  • Report all incidents to relevant parties.
  • Liaise with Clients on all technical related events and fault resolutions.
  • Fault Management update on Siebel SRM.
  • Client update and follow up until incident closure.
  • Complete understanding of ITIL practices.
  • Cross collaboration with all levels within the Organization.
  • Service request management.
  • Fault diagnosis / Troubleshooting.
  • Monitoring.
  • Vendor management.
  • Provide Service desk 1st line support to customers.

Requirements

  • CCNA certification.
  • At least 3-5 years experience, of which 2 years must be within a networking environment with 1 year in a service provider focus.
  • Grade 12 and valid CISCO Certifications.

Qualifications

  • Formal education/certifications: None mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

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Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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