Job Description
About the Role
As a Hospitality Manager at HotelJobs, you will lead the full guest experience and operational performance of our hospitality division in KZN. You will oversee a team of Villa Managers and ensure that each villa delivers world-class luxury service, operational excellence, and a consistently exceptional guest journey.
Key Responsibilities
- Guest Experience & Service Excellence
- Uphold and continuously elevate luxury guest service standards across all villas.
- Oversee the complete guest journey from arrival to departure, ensuring seamless service.
- Personally manage VIP guests and resolve escalated service issues.
- Monitor guest feedback channels and drive improvements based on insights.
- Team Leadership & Staff Development
- Lead; mentor, and support Villa Managers and their hospitality teams.
- Conduct regular performance evaluations, coaching, and skills development.
- Recruit; train, and onboard hospitality staff to maintain high service standards.
- Build a positive, professional, guest-centric team culture.
- Operational Management
- Oversee daily villa operations to ensure smooth, efficient, and consistent service delivery.
- Ensure Villa Managers effectively manage housekeeping, food & beverage coordination, and guest activities.
- Monitor staffing levels, duty rosters, and operational planning.
- Collaborate closely with Maintenance, Wildlife, Security, Logistics, and other departments to ensure cohesive operations.
- Quality Control & Standards
- Maintain and enforce luxury hospitality standards across all villas.
- Conduct regular inspections of villas, guest areas, and service touchpoints.
- Develop; implement, and monitor Standard Operating Procedures (SOPs).
- Ensure consistent brand alignment and service delivery across all units.
- Financial Oversight
- Monitor hospitality budgets, operational costs, and resource allocation.
- Approve villa-related purchases and oversee stock and inventory control.
- Work with senior management to identify cost-saving opportunities and operational efficiencies.
- Communication & Coordination
- Serve as the primary communication link between Villa Managers and senior leadership.
- Provide structured operational reports, updates, and recommendations.
- Coordinate guest itineraries, special requests, and interdepartmental communication.
Requirements
- Strong leadership and people-management capability
- Excellent communication and guest relations skills
- Deep understanding of luxury hospitality standards
- Strong operational and organisational skills
- Effective problemsolving and decisionmaking ability
- Financial awareness and budget management capability
Qualifications
Diploma or Degree in Hospitality Management, Tourism, or related field (preferred)
Salary & Benefits
Salary: R40K – R46K per annum.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Randburg: Banking Call Center Agent posted by Merchants SA Pty Ltd
Now Hiring: Customer Services Agents Banking, Fraud & Disputes Are you fluent in English and passionate about delivering exceptional customer…
View JobPretoria: Bookkeeper – Pretoria East posted by Talent Evolution Ltd
Our client based in Pretoria East is looking for a candidates to join their team. Great opportunity to learn and…
View JobCape Town City Centre: Journals Production Editor / Coordinator
Responsibilities: Manage a portfolio of journal titles, ensuring that they run on optimised workflows and meet department publication metrics. Maintain...
View JobGauteng: Sales and Marketing Trainee (Entry-Level with Growth Opportunities) posted by CD Vision Marketing
At Crown Vision Marketing, we are a dynamic sales and marketing company based in Durban, dedicated to nurturing future business…
View JobSouth Africa: Code 14 driver posted by The Workforce Group Ltd
Our Client in the Retreat, Steenberg & Grassy Park area, is seeking the skills of Code 14 drivers to start,…
View Job
Browse Employers
Job Alerts