About the Role

The Facilities Officer is a critical member of our Corporate Support team, responsible for ensuring the maintenance and upkeep of our buildings and assets. This role requires excellent communication skills, attention to detail, and the ability to coordinate with various stakeholders to deliver high-quality facilities services.

Key Responsibilities

• Receive maintenance calls logged by staff members and liaise with the relevant service provider to attend to the maintenance request.
• Coordinate building maintenance contractors’ response to repair requests within the allocated turnaround time.
• Monitor that all repairs and maintenance to buildings and infrastructure are performed properly.
• Coordinate maintenance of the Head Office in accordance with Health and Safety regulations.
• Liaise with the appointed Landlord on property management matters.
• Monitor performance of cleaning contractors to ensure that agreed levels of cleanliness are achieved.
• Coordinate the pest control and deep cleaning services on a quarterly basis at Head Office in accordance with service level agreements.
• Compile maintenance reports for submission to the IT Manager.
• Check that all building areas are in compliance with OHSA, with emergency exits clearly marked.
• Facilities Management: Monitor that the design of existing or new offices are in compliance to the standardized design.
• Coordinate refurbishment projects for new and existing offices.
• Administer the maintenance of the security systems and schedule regular maintenance and testing to ensure response time in an emergency is adequate.
• Coordinate and monitor the safe storage of excess furniture.
• Manage the reception area to ensure the reception desk is sufficiently resourced at all times and that the image is maintained.
• Purchase office consumables for Head Office to ensure sufficient supply of groceries and stationery.
• Conduct monthly stock takes to determine the level of stock is maintained and produce reports for submission to the IT Manager.
• Preparing documents to put out tenders for contractors.
• Investigating availability and suitability of options for new premises.
• Managing and leading change to ensure minimum disruption to core activities.
• Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, cleaning, catering, waste disposal and recycling.
• Ensuring the building meets health and safety requirements and that facilities comply with legislation.
• Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises.
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Requirements

• National Diploma in Property Management or Facilities Management or equivalent
• Three years’ experience in facilities maintenance or office administration
• Three years’ experience in Occupational Health and Safety Management

Salary & Benefits

Not specified

About the Role

The Facilities Officer will be responsible for coordinating and facilitating the maintenance of buildings and assets within the organization. This role requires a strong focus on ensuring that all repairs and maintenance are performed properly, while also maintaining health and safety standards.

Key Responsibilities

• Receive maintenance calls logged by staff members and liaise with the relevant service provider to attend to the maintenance request.
• Coordinate building maintenance contractors’ response to repair requests within the allocated turnaround time.
• Monitor that all repairs and maintenance to buildings and infrastructure are performed properly.
• Coordinate maintenance of the Head Office in accordance with Health and Safety regulations.
• Liaise with the appointed Landlord on property management matters.
• Monitor performance of cleaning contractors to ensure that agreed levels of cleanliness are achieved.
• Coordinate the pest control and deep cleaning services on a quarterly basis at Head Office in accordance with service level agreements.
• Compile maintenance reports for submission to the IT Manager.
• Check that all building areas are in compliance with OHSA, with emergency exits clearly marked.
• Facilities Management: Monitor that the design of existing or new offices are in compliance to the standardized design.
• Coordinate refurbishment projects for new and existing offices.
• Administer the maintenance of the security systems and schedule regular maintenance and testing to ensure response time in an emergency is adequate.
• Coordinate and monitor the safe storage of excess furniture.
• Manage the reception area to ensure the reception desk is sufficiently resourced at all times and that the image is maintained.
• Purchase office consumables for Head Office to ensure sufficient supply of groceries and stationery.
• Conduct monthly stock takes to determine the level of stock is maintained and produce reports for submission to the IT Manager.
• Preparing documents to put out tenders for contractors.
• Investigating availability and suitability of options for new premises.
• Managing and leading change to ensure minimum disruption to core activities.
• Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, cleaning, catering, waste disposal and recycling.
• Ensuring the building meets health and safety requirements and that facilities comply with legislation.
• Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises.
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Requirements

• National Diploma in Property Management or Facilities Management or equivalent
• Three years’ experience in facilities maintenance or office administration
• Three years’ experience in Occupational Health and Safety Management

Qualifications

• Formal education/certifications: None mentioned

Salary & Benefits

• Not specified