Cape Town City Centre: FIT Reservations Agent

March 20, 2026 Jobs in Cape Peninsula

Cape Town Region

Admin / clerical / secretarial

Job Description

FIT Reservations Agent Pepperclub Hotel, Cape Town Reports to Reservations Manager Pepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you. About the Role You’ll manage the full reservations journey including calls, emails, WhatsApp communication, rate quoting, payment follow-ups and arrival preparation. The role requires consistent accuracy, excellent turnaround times and clear coordination with all hotel departments. Guest Experience & Communication • Handle calls, emails and WhatsApp enquiries within required turnaround times • Deliver warm, professional 5-star communication aligned to LQA standards • Upsell room types, packages and hotel outlets • Prepare arrival correspondence/check-in packs seven days before arrival Reservations Processing • Capture bookings accurately with complete notes and traces • Manage FIT, OTA, corporate, government and agent bookings • Action daily reports (new bookings, cancellations, no-shows) • Maintain and update the Daily Quote Sheet Finance & Documentation • Prepare commission paperwork within 48 hours of guest departure • Process refunds and future-use credits within 48 hours • Send invoices and payment links; follow up on outstanding amounts • Ensure voucher allocations and deposits are correctly recorded Operational Coordination • Liaise with departments for transfers, dinners and special requests • Escalate system issues, rate discrepancies and guest complaints • Maintain accurate filing and complete the daily reservations checklist • Support Front Office through accurate pre-arrival documents Minimum Requirements • Grade 12; Hotel Management Diploma advantageous • Minimum 2 years in a 5-star hotel reservations role • Opera PMS experience essential • Excellent telephone etiquette and written communication • Strong computer literacy (Outlook, Word, Excel) • High accuracy, strong organisation and ability to multitask • Willing to work occasional weekends and public holidays What Makes You a Great Fit • Professional, warm and service-driven • Fast, accurate and consistent under pressure • Strong problem-solving skills • Confident working independently and within a team • Adaptable and comfortable with a high-volume workflow

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How to Apply

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About Admin / clerical / secretarial Jobs in Cape Town Region

The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.

In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.

Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.

These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.

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Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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