Job Description
About the Role
iStore is seeking an Execution-obsessed E-commerce Fulfilment Manager to lead our end-to-end order delivery experience across istore.co.za and istorepre-owned.co.za. As a critical leadership role, you will ensure every order reaches the customer on time, every time. If you thrive in high-pressure, high-volume environments and are obsessed with execution excellence, this role is for you.
Key Responsibilities
- Own and drive 100% SLA compliance across all fulfilment channels
- Monitor live order pipelines and resolve at-risk deliveries in real time
- Oversee DC dispatch readiness and courier handovers
- Manage Deliver-from-Store (DFS) and BOPIS execution nationally
- Ensure flawless execution of high-profile launches (e.g. iPhone launch day delivery)
- Lead internal driver fleet operations and daily routing
- Manage outsourced courier and express delivery partners
- Drive SLA accountability and performance through monthly reviews and scorecards
- Act as the primary operational contact for all delivery partners
- Own and optimise the Picup TMS platform
- Ensure full delivery tracking, routing accuracy, and data integrity
- Manage vendor relationship and drive system improvements
- Monitor and optimise cost per delivery across all channels
- Audit courier invoices and resolve billing discrepancies
- Support commercial negotiations using performance and cost data
- Deliver measurable cost-saving initiatives quarterly
- Own end-to-end returns (customer collections from home and stores)
- Ensure SLA adherence and accurate inventory flow back to DC/stores
Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business, or related field
- Advanced Microsoft Excel and PowerBI skills
- Experience with Transport Management Systems (TMS) (Picup advantageous)
- Familiarity with AI tools and operational dashboards
- 10 years of experience in e-commerce fulfilment, logistics, or last-mile delivery
- Proven experience managing driver fleets and courier partners in South Africa
- Strong understanding of the local logistics landscape
- Experience in high-volume, fast-paced retail or e-commerce environments
Qualifications
- None mentioned
Salary & Benefits
- No information provided
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in North Johannesburg
The transport and logistics industry in North Johannesburg is generally a growing sector, with many companies expanding their operations to meet the increasing demand for efficient supply chain management. This has led to an increased focus on hiring skilled professionals in this field. Typically, roles within transportation and logistics involve managing the movement of goods, supplies, and materials, ensuring timely delivery and minimizing costs.
Salary ranges for transport and logistics positions in North Johannesburg vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, entry-level positions can be expected to pay around R200 000 – R400 000 per annum, while senior roles or those in larger companies may command salaries ranging from R500 000 – R1 million per annum. However, these figures are only rough estimates and actual salaries may vary depending on individual circumstances.
Common skills required for transport and logistics roles include a valid driver’s license, good communication skills, attention to detail, analytical thinking, problem-solving abilities, and knowledge of transportation regulations and industry standards. Additionally, many companies in this sector place a high value on IT skills, particularly in areas such as supply chain management software and data analysis.
Transportation and logistics is often employed across various industries, including manufacturing, e-commerce, financial services, and retail. Companies in these sectors require skilled professionals to manage the flow of goods, supplies, and materials, ensuring timely delivery and efficient operations. Common roles within this sector include warehouse managers, logistics coordinators, transportation supervisors, and supply chain analysts.
Career development opportunities for those in transport and logistics are often centered around specialization, training, and professional certifications. Many companies invest in employee development programs, providing training in areas such as leadership, business management, and industry-specific regulations. With experience and additional qualifications, professionals in this sector can move into senior roles or transition into related fields such as supply chain management, operations management, or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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