Job Description
About the Role
We are seeking an experienced IT Technician to join our team in Johannesburg West. The ideal candidate will provide top-notch support for Microsoft 365 environments, administer and troubleshoot Microsoft Server environments, and deliver exceptional client service.
Key Responsibilities
- Providing first- and second-line support across Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Entra ID)
- Supporting Microsoft Server environments with basic administration and troubleshooting
- Delivering deskside and remote support for desktops, laptops, printers, and peripherals
- Diagnosing and resolving a wide range of hardware, software, network, and user-related issues
- Travelling to client sites (including Cape Town) to assist with installations and support
- Logging and updating ticket progress clearly and efficiently
- Escalating complex issues to senior engineers when needed
- Maintaining a professional, polished presence while working with clients
Requirements
- Hands-on experience supporting Microsoft 365 environments
- Exposure on Microsoft Server (on-pre or hybrid)
- Solid experience with deskside support in a professional setting
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and juggle multiple tasks
- Strong communication skills and customer service skills
Qualifications
- IT Certificates (Microsoft, CompTIA)
Salary & Benefits
- Competitive salary to be discussed
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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