Job Description
About the Role
Kendrick Recruitment is seeking a professional and guest-focused Reservations Agent to join the Sales & Marketing Department at Kalahari Reserve. As a key member of our team, you will be the first point of contact for guests, travel partners, and agents, ensuring seamless, accurate, and personalised reservation processes that reflect Tswalu’s values and commitment to conservation-led hospitality.
Key Responsibilities
- Handle reservation enquiries via phone, email, and booking platforms with professionalism and warmth
- Manage reservations from initial contact to confirmation, ensuring accurate data entry
- Build and maintain relationships with travel agents, tour operators, and direct guests
- Coordinate with internal departments to ensure smooth guest experiences
- Upsell lodge experiences, private safari options, and air transfers
- Manage booking amendments, cancellations, and special requests
- Ensure deposits, invoicing, and payment follow-ups align with financial policies
- Support the Reservations Manager with reporting, audits, and database maintenance
Requirements
- Minimum 2–3 years’ experience in reservations, preferably within luxury hospitality or safari industry
- Proficiency in reservations systems (ResRequest, PANStrat, Opera, or similar)
- Excellent written and verbal communication skills in English; additional languages advantageous
- Strong attention to detail, multitasking, and time management
- Passion for African travel, conservation, and high-end guest service
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary: Competitive DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Kgalagadi
The catering and hospitality industry is a vital sector in Kgalagadi, providing essential services to tourists and locals alike. Generally, job opportunities in this field are common, especially during peak travel seasons. Typically, the demand for skilled professionals in this industry is high, particularly in roles that require attention to detail and excellent customer service skills.
Salary ranges for catering and hospitality positions can vary significantly depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically fall within the range of R200 000 to R500 000 per annum for entry-level positions, with senior roles commanding higher salaries ranging from R500 000 to R1 million plus, depending on experience and qualifications. However, it’s essential to note that actual salaries may vary widely due to individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Typically, employers also look for candidates with experience in food preparation, customer service, or event management. Additionally, knowledge of local cuisine and cultural sensitivities is often a valuable asset in this industry. Other essential skills may include basic first aid, conflict resolution, and time management.
The catering and hospitality industry encompasses various sectors, including tourism, events, and corporate hospitality. Common employers of these roles include hotels, resorts, restaurants, and event management companies. Financial services sector and technology industries also often require catering and hospitality professionals to support their operations.
Career development opportunities in the catering and hospitality industry are abundant, particularly for those who demonstrate exceptional leadership skills, a passion for innovation, or a talent for entrepreneurship. Typically, experienced professionals may be eligible for promotions, training programs, or even start-up initiatives that allow them to create their own businesses. With dedication and hard work, it’s possible to build a fulfilling career in this dynamic industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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