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Sandton: Senior Groups & Incentives Travel Designer posted by Craven Cottage CC

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Job Description

About the Role

We are seeking an experienced Senior Groups & Incentives Travel Designer to join our team at Craven Cottage CC in Sandton. As a key member of our MICE and group travel design team, you will be responsible for designing and delivering bespoke itineraries that meet the unique needs of our clients. If you have a passion for wildlife, conservation, and sustainable tourism, and are confident in your ability to provide exceptional service to high-value clients, we would love to hear from you.

Key Responsibilities

  • Design and deliver bespoke group, incentive, and MICE itineraries tailored to client objectives, budgets, and guest profiles.
  • Translate client briefs into creative, well-structured programs that showcase camps, experiences, and conservation initiatives.
  • Identify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.
  • Provide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
  • Communicate clearly and proactively, managing expectations across multiple touchpoints.
  • Build and maintain strong, trust-based relationships with key agents and MICE partners.
  • Manage complex group logistics including rooming lists, movements, activities, and special requirements.
  • Collaborate closely with Operations Specialists to ensure flawless on-the-ground execution.
  • Maintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.
  • Quote accurately and timeously, ensuring pricing integrity and commercial viability.
  • Monitor margins and performance metrics, contributing to overall departmental targets.
  • Support Sales and Reservations leadership with insights into group trends and opportunities.

Requirements

Matric

Tertiary qualification in Travel & Tourism, Hospitality, or a related field

At least 6–10 years’ experience in a senior Groups, Incentives, or MICE travel design / reservation’s role

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Proven experience managing group logistics, complex itineraries, and high-value clients

Strong working knowledge of Tourplan and Microsoft Office

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail Management Jobs in Gauteng

In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.

Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.

Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.

Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.

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Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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