Job Description
About the Role
Delaire Graff Lodges & Spa is seeking a Guest Liaison to join their team, responsible for creating a seamless guest experience through pre-planning and compiling bespoke itineraries prior to guests’ arrival. Direct contact with guests will be required as needed.
Key Responsibilities
- Ensure all incoming emails, reservations messages are dealt with promptly and accurately, and within a 2-hour response time.
- Assist lodge guests with reserving restaurants, tours, transfers.
- Be fully conversant with all hotel rates, including rack, special offers, and contracted.
- Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
- Ensure guest history files are used and utilized correctly.
- Deal with Special Attention Guests requests accurately, ensuring they receive the appropriate service.
- Prepare and manage the arrival responsibility, sending out communication to all departments each morning by 10h00.
- Prepare booking notes in a two-week cycle, ensuring all memo notes are up-to-date with relevant information.
Requirements
- Qualification in Hospitality, Travel, Tourism (preferred)
- 2 – 3 years experience in concierge and reservations (preferred)
- Knowledge of PMS systems
- Computer literate, knowledge of MS Outlook, Word, and Excel is essential
- Proficiency in English; knowledge of additional languages is an advantage
- Comfortable dealing with distinguished clientele
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
No salary information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Agriculture/Fisheries/Aquaculturist Jobs in Western Cape
Working as an Agriculture/Fisheries/Aquaculturist in the Western Cape is a rewarding career option for those passionate about sustainable food production and management of natural resources. The industry is generally growing, driven by increasing demand for local produce and a focus on environmental stewardship. However, the job market can be competitive, especially for entry-level positions.
Typically, salaries for Agriculture/Fisheries/Aquaculturists in Western Cape fall within broad ranges, with junior roles starting from around R200 000 to R400 000 per annum, while senior or management positions can exceed R600 000. However, it’s essential to note that actual salaries vary widely depending on factors such as experience, company size, and industry sector, among others.
Common skills required for this role include a strong understanding of agriculture, fisheries, or aquaculture principles, as well as experience with crop management, animal husbandry, or water resource management. Additionally, proficiency in computer-aided design (CAD), Geographic Information Systems (GIS), and data analysis software is often beneficial. Many Agriculture/Fisheries/Aquaculturists also possess excellent communication and problem-solving skills, which are crucial for effective collaboration and decision-making.
The Western Cape is home to various industries that commonly employ these roles, including those in the agricultural sector, such as farming, horticulture, or livestock production. Other sectors, like fisheries management or aquaculture, are also prevalent. In some cases, companies from other industries, such as technology or manufacturing, may also require Agriculture/Fisheries/Aquaculturists to manage their environmental or sustainability initiatives.
For those interested in pursuing a career in this field, opportunities for development and advancement exist. Many universities and research institutions in the Western Cape offer degrees or certifications in agriculture, fisheries, or aquaculture, which can provide a solid foundation for a successful career. Networking within the industry is also essential, as it can lead to valuable connections, job opportunities, or partnerships that support professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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