Menu Close

Cape Town: Quality Assurance Team Leader (Sales) posted by CallForce

Advertisement



Job Description

About the Role

CallForce, an award-winning BPO service provider of innovative customized contact Centre solutions, is seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.

Key Responsibilities

  • Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents’ performance in international campaigns.
  • Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
  • Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
  • Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.
  • Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.
  • Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.
  • Foster a culture of continuous improvement and quality excellence within the team.

Requirements

  • 3+ years experience in international sales campaigns, with a strong understanding of sales processes and techniques.
  • 3+ years experience in a QA TL / similar role within a call center/ BPO or sales environment.
  • Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
  • Proficiency in using QA tools and software.
  • Knowledge of international sales compliance regulations and standards.
View Job  Western Cape: Junior Commercial Coordinator - Airport Industrial posted by Vine Recruitment

Qualifications

No formal education/certifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.

View Job  Kempton Park: Creditors Controller posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Keep copies of job descriptions for positions you apply to - they're useful for interview prep.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Germiston: Accountant / All-rounder posted by Objective Personnel

Jobs in East Rand April 20, 2026
Accounting Objective Personnel Other Finance

Qualifications Matric Requirements / Duties Bank capturingDaily bank paymentsSales & Transport coordinationReceives PO from DigisticsProduct, Quantities,...

View Job  Johannesburg North: Data Scientist posted by Communicate Finance
View Job

Hillcrest: Business Development Executive posted by Fouche & Co Recruitment

Jobs in Hillcrest April 20, 2026
Fouche & Co Recruitment Insurance Sales Marketing

Our client is a well-established and prominent short-term insurance brokerage in South Africa. They are recognized for delivering tailored insurance...

View Job

Strand: Code 14 (Truck) Driver posted by Helderberg Personnel

Jobs in South Africa April 20, 2026
Helderberg Personnel Logistics Sales

The ideal candidate will have suitable experience as a Code 14 driver and preference will be given to candidates with…

View Job

Pretoria: Senior Property Portfolio Manager posted by Hire Resolve

Jobs in Gauteng April 20, 2026
Hire Resolve Other Management

Senior Portfolio Manager | PretoriaHire Resolve is looking for a seasoned Senior Portfolio Manager to manage a high-value property portfolio…

View Job

Cape Town: National B2B Sales Manager posted by Hire Resolve

Jobs in Cape Peninsula April 20, 2026
Hire Resolve Marketing Other Sales

A leading FMCG wholesale and food distribution company is looking for an experienced National B2B Sales Manager with strong experience…

View Job

Kempton Park: On-Site Support Engineer posted by Hire Resolve

Jobs in East Rand Remote April 20, 2026
Computer Hire Resolve Other IT

A leading South African IT company founded in 2004, specialising in world-class cloud computing, ICT support and consulting services is…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area