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North West: Lodge Reservationist posted by Wild Dreams Hospitality

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Job Description

About the Role

We are seeking a highly skilled and experienced Lodge Reservationist to join our team at Wild Dreams Hospitality in the North West region. As the first point of contact for guests, you will be responsible for managing guest bookings from enquiry to arrival, ensuring accurate reservations, timely communication with agents and guests, and correct capturing of rates and availability on the reservation system. If you have excellent communication skills, efficiency, and a strong customer service focus, we would love to hear from you.

Key Responsibilities

  • Manage reservations from initial enquiry through to confirmation and arrival
  • Accurately capture and maintain booking details, rates, and guest information
  • Respond to emails and calls promptly and professionally
  • Coordinate with operations, housekeeping, and guiding teams regarding guest movements
  • Monitor availability, allocations, and booking amendments
  • Prepare daily, weekly, and monthly reservation reports as required

Requirements

  • Previous reservations or front office experience within the hospitality or lodge industry
  • Strong written and verbal communication skills
  • Experience working with reservation systems (e.g. NightsBridge, ResRequest, Semper, or similar)
  • Excellent attention to detail and time management skills
  • Customer service-oriented with a professional and friendly manner
  • Ability to work under pressure and manage multiple bookings simultaneously

Qualifications

None specified.

Salary & Benefits

  • 7% company contribution to the provident fund
  • Medical aid subsidy of 50%, capped at R1,800 per month (both contributions commence from the employee’s fourth month of employment)
  • Three meals per day – served on a balanced, seven-day rotational staff menu
  • Employees have access to the staff recreation centre, which includes a pool and games room, as well as a fully equipped staff gym
  • Covered parking is available for personal vehicles, plus staff transport
  • 21/7 work cycle, 21 days annual leave
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Tourism/Hospitality Management Jobs in North West

The Tourism and Hospitality Management field in North West, South Africa is generally a growing industry, driven by the country’s rich cultural heritage and natural beauty. Typically, this sector experiences a steady demand for skilled professionals to manage and develop tourist infrastructure, create memorable guest experiences, and drive revenue growth. As a result, career opportunities abound for individuals passionate about delivering exceptional service and building sustainable tourism practices.

Salaries for Tourism and Hospitality Management positions in North West can vary widely depending on factors such as experience, company size, industry sector, and location. Generally, entry-level roles may fall within the R200 000 – R300 000 per annum range, while senior management positions can exceed R600 000 – R800 000 per annum. However, it is essential to note that actual salaries may differ significantly from these broad estimates, and individual circumstances will play a significant role in determining final compensation.

Common skills required for successful Tourism and Hospitality Management professionals include excellent communication and interpersonal skills, the ability to work well under pressure, and a keen understanding of customer service principles. Additionally, proficiency in industry-specific software applications such as property management systems and revenue management tools is often essential. Other valuable skills may include marketing expertise, financial management acumen, and knowledge of local culture and tourism trends.

Many industries commonly employ Tourism and Hospitality Management professionals, including the tourism sector itself, financial services sector, technology industry, manufacturing sector, and corporate hospitality services. These sectors recognize the value of skilled professionals who can contribute to their growth, revenue generation, and customer satisfaction.

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Career progression in Tourism and Hospitality Management is often driven by leadership development opportunities, specialisation in specific areas such as events management or accommodation operations, and pursuit of relevant industry certifications. With experience and a strong track record of achievement, individuals may transition into senior roles or explore entrepreneurial ventures, offering a rich landscape for professional growth and development.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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