Job Description
About the Role
We are seeking an experienced Hotel Operations Manager to join our team at Craven Cottage CC. As a key member of our management team, you will be responsible for driving room quality, efficiency, and guest experience while maximizing departmental profitability. You will act as a steward for guest experience, ensuring strict adherence to brand standards and service quality.
Key Responsibilities
- Develop and implement strategies to improve rooms quality, efficiency, and guest experience.
- Manage day-to-day operations for Housekeeping, Front Desk, Guest Services, and Laundry.
- Maximize departmental profitability through cost control, inventory management, and revenue enhancement initiatives.
- Ensure strict adherence to brand standards, SOPs, and service quality.
- Supervise, train, and develop department heads (HODs) and staff, conducting performance evaluations to ensure compliance with hotel policies.
- Handle high-level guest inquiries, resolve complaints, and ensure high customer satisfaction ratings.
- Act as a liaison between rooms divisions and the General Manager, providing updates on performance, labour, and budget.
Requirements
- High school diploma
- A formal hospitality qualification
- Minimum 5+ years of progressive experience in hotel operations, with at least 2–3 years in a management role
- Strong analytical, communication, and organizational skills
- Proven ability to lead large, diverse teams under high-pressure conditions
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
Qualifications
- Formal education/certifications not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Human Resource Jobs in South Africa
In South Africa, the Human Resource (HR) field is becoming increasingly important as organisations seek to attract, retain, and develop top talent. Typically, HR professionals in South Africa are employed in a variety of sectors, including financial services, technology, manufacturing, and public sector institutions. Generally, these roles require individuals with strong interpersonal skills, business acumen, and the ability to navigate complex employment laws and regulations.
Salaries for HR professionals in South Africa vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. Broadly speaking, HR professionals can expect salary ranges of between R400 000 and R1,200 000 per annum, although these figures are subject to variation and should be used only as a rough guide. It’s worth noting that salaries for HR roles may also vary significantly depending on the specific industry sector, with some sectors offering higher or lower salaries than others.
Common skills required for HR roles in South Africa include strong communication and interpersonal skills, the ability to interpret and apply employment laws and regulations, experience with recruitment and talent management systems, analytical and problem-solving skills, a solid understanding of business operations and principles, and often, proficiency in multiple languages. Additionally, many organisations require HR professionals to have a degree in Human Resources or a related field, as well as relevant work experience.
Industry sectors that commonly employ HR professionals include financial services, technology, manufacturing, and public sector institutions. In the financial services sector, for example, HR roles may involve managing employee relations, developing and implementing recruitment strategies, and ensuring compliance with employment laws and regulations. Similarly, in the technology industry, HR professionals may focus on talent management, leadership development, and diversity and inclusion initiatives.
For those interested in pursuing a career in HR, there are many opportunities for professional development and growth. Typically, HR professionals can expect to move into more senior roles within their organisations, such as Director of HR or Head of Talent Management. Others may choose to pursue advanced degrees or certifications, such as an MBA or SHRM-CP designation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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