Job Description
About the Role
We are seeking a highly motivated and service-driven Receptionist/Relief Night Auditor to join our prestigious luxury hotel in Constantia, Western Cape. As a key member of our five-star team, you will be responsible for delivering world-class service with professionalism and care. If you have excellent communication and numeracy skills, and are willing to work shifts and under pressure, we encourage you to apply.
Key Responsibilities
- Respond to email requests professionally and efficiently
- Manage guest enquiries and deliver detailed, informed responses
- Maintain a thorough knowledge of hotel room categories and property layout
- Understand and communicate the property’s various offerings
- Effectively resolve guest complaints and issues
- Take full responsibility for the night shift, ensuring smooth operations
- Manage guest accounts and perform daily pit checks
- Balance daily revenue reports accurately
- Distribute reports to relevant department heads daily
- Operate Opera Cloud (Property Management System)
- Check guests in and out, and assist with rooming as needed
- Operate the switchboard and handle incoming calls
- Assist with restaurant bookings and hotel reservations
- Liaise efficiently between all departments
- Consistently go the extra mile to ensure guest satisfaction
- Provide support to colleagues and assist other departments where needed
- Foster and maintain positive relationships with team members
Requirements
- Grade 12 (Matric)
- Post-matric hotel school qualification advantageous
- 12 years experience in a five-star property with night auditing exposure
- Proficient in computer systems
- Excellent communication and numeracy skills
- High level of English proficiency
Qualifications
- None mentioned
Salary & Benefits
- R15,000 – R16,000 (Negotiable DOE)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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