Gauteng: Service Advisor – Gauteng, Boksburg posted by Mototeam (Pty) Ltd

About the Role

The Service Advisor role at Mototeam (Pty) Ltd is a critical position that requires excellent customer service skills, technical knowledge, and administrative expertise. As the first point of contact for customers, you will be responsible for providing exceptional service, managing service appointments, and maintaining accurate records.

Key Responsibilities

• Be the first point of contact – greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer-friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post-service follow-ups to ensure satisfaction and address concerns
• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs
• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes
• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and escalate if required
• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value-add services
• Collaborate closely with workshop and parts teams
• Assist with daily/weekly reporting on service performance and customer satisfaction

Requirements

• Minimum 3 years’ Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver’s license and clean driving record
• Clear Criminal record

Salary & Benefits

No information is available regarding salary or benefits.

Qualifications

None mentioned in the original job description.