Job Description
About the Role
The Service Advisor role at Mototeam (Pty) Ltd is a critical position that requires excellent customer service skills, technical knowledge, and administrative expertise. As the first point of contact for customers, you will be responsible for providing exceptional service, managing service appointments, and maintaining accurate records.
Key Responsibilities
- Be the first point of contact – greet customers professionally and identify service needs
- Clearly explain vehicle issues and service requirements in simple, customer-friendly language
- Provide accurate service estimates and obtain approvals
- Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
- Conduct post-service follow-ups to ensure satisfaction and address concerns
- Manage service appointments to optimise workshop efficiency
- Work closely with technicians to ensure timely and quality repairs
- Confirm parts availability prior to job start to avoid delays
- Assist in prioritising workloads and scheduling urgent or breakdown jobs
- Open and manage service orders, job cards, invoicing, and payment processing
- Maintain accurate customer records, warranty details, and service history
- Ensure full documentation for every job, including approvals and technician notes
- Conduct quality checks and ensure work meets brand standards
- Drive outstanding customer experience and loyalty
- Handle complaints professionally and escalate if required
- Stay updated on services, specials, and vehicle systems
- Promote recommended maintenance and value-add services
- Collaborate closely with workshop and parts teams
- Assist with daily/weekly reporting on service performance and customer satisfaction
Requirements
- Minimum 3 years’ Service Advisor experience in an Automotive environment
- Computer Literate (MS Office Suite)
- Excellent Customer Service
- Completed Certificated Service Advisor training – Advantageous
- Previous experience as an automotive technician – Advantageous
- CRM knowledge
- Kerridge, Evolve, Drive System knowledge AutoManage (Either)
- Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
- Strong knowledge of warranty policies and an eye for upselling opportunities.
- Own transport with valid driver’s license and clean driving record
- Clear Criminal record
Salary & Benefits
No information is available regarding salary or benefits.
Qualifications
None mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Sales Jobs in Gauteng
The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.
Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.
Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.
The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.
Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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