Job Description
About the Role
The ServiceNow ITSM Practitioner Implementer will play a critical role in configuring, customising, and implementing ServiceNow ITSM and CMDB solutions to support their internal IT service management processes and operational workflows.
Key Responsibilities
- Implement, configure, and maintain ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, and Request Fulfillment
- Configure and maintain the CMDB, ensuring accurate representation of infrastructure assets, services, and their relationships
- Develop and maintain Service Catalog items, Record Producers, and Request Fulfillment workflows for internal IT service delivery
- Configure workflows, forms, business rules, UI policies, and client scripts specific to ITSM and CMDB requirements
- Ensure proper configuration of user roles, groups, and access controls (ACLs) within the ITSM/CMDB domain
- Implement and maintain SLA definitions, escalation rules, and notification workflows for incident and change processes
- Support Knowledge Management configuration to enable self-service resolution and reduce incident volumes
Requirements
- Strong hands-on expertise in ServiceNow ITSM configuration and implementation
- A solid understanding of ITIL processes and how they translate into ServiceNow workflows
- Experience working within ITIL-aligned IT service management processes
- Familiarity with REST/SOAP APIs for integrating ServiceNow with external systems
- Knowledge of ACLs, user roles, group management, and domain separation
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
- ServiceNow Certified Implementation Specialist (CIS) in ITSM is required
- ServiceNow Certified System Administrator (CSA) is required
- ITIL Foundation certification is strongly preferred
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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