Job Description
About the Role
Lesaka Technologies is seeking a highly skilled Sales & Service Consultant to join our team in Ngqeleni, Eastern Cape. As a key member of our sales and service team, you will be responsible for driving digital migration, ensuring activation, and cross-selling complementary products to customers. You will also take accountability for customer engagement, identifying customer needs, and using systems to establish authenticity and avoid compromising information.
Key Responsibilities
- Acquire and educate customers on sales and service
- Drive digital migration and ensure activation of products
- Ensure cross-sell of complementary products
- Take accountability in customer engagement to identify customer needs
- Use systems to establish the authenticity of the customer and avoid dealing with unauthorized persons
- Perform regulatory checks for the customer (FICA, POPI, and NCR)
- Aid customers in account servicing and account origination
- Handle client serving tasks such as issuing of cards and answering client queries
- Refer matters outside operational mandate to team leader
- Ensure revenue generation by meeting agreed sales targets
- Retain customers by providing excellent client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Requirements
- Relevant NQF 5 qualification as prescribed by the Financial Services Board (Preferred)
- Minimum Qualification: NQF 4 Qualification
- FAIS Yes
- Experience in sales and service roles (1-2 years)
Qualifications
- Relevant NQF 5 qualification as prescribed by the Financial Services Board (Preferred)
- Relevant NQF 4 Qualification (Minimum Qualification)
- Microsoft Office Computer Literate
Salary & Benefits
- Competitive salary will be discussed during the interview process.
Note: The original job description was quite detailed, but I had to condense it into the required structure while maintaining the essential information.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in South Africa
In South Africa, the sales profession is a widely sought-after career path, with many individuals seeking to succeed in this field due to its dynamic nature and potential for high earnings. Generally, the job market trends indicate a strong demand for skilled sales professionals across various industries. This demand is often driven by companies’ need to expand their customer bases, increase revenue, and stay competitive in a rapidly changing business environment.
Typically, the salary range for sales positions in South Africa varies widely depending on factors such as experience, company size, industry sector, and individual performance. While broad ranges can be difficult to estimate, it is generally common for junior sales roles to offer salaries within the R200 000 – R400 000 per annum bracket, while senior or executive-level sales positions may command higher salaries of R500 000 – R1 million per annum. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills for sales professionals in South Africa typically include excellent communication and interpersonal skills, a strong understanding of product knowledge, negotiation and persuasion abilities, and a proven track record of meeting or exceeding sales targets. Other essential skills often include the ability to work independently, manage time effectively, and maintain a high level of professionalism in all interactions with customers and colleagues.
Sales professionals can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. Companies in these sectors often require sales teams to be highly adaptable, customer-focused, and results-driven.
For those looking to advance their careers in sales, there are numerous opportunities for professional development and growth. Typically, senior sales roles involve managing teams of sales professionals, developing new business strategies, and identifying new revenue streams. With experience and dedication, it is possible to move into leadership positions or explore related career paths such as account management, business development, or sales management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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