Hire Resolves client, a logistics company, is currently seeking a Application Support Manager to join their dynamic team in Port Elizabeth. This is an exciting opportunity to lead an application support team and drive the delivery of high-quality services in a fast-paced, global environment.
Responsibilities:
Team Leadership & Management
Lead and manage the application support team, providing guidance, support, and performance feedback.
Establish standardized processes and ensure adherence to ITIL best practices.
Operational Oversight
Oversee daily operations to ensure effective service delivery.
Ensure application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Collaboration with Shared Service Centers
Coordinate support efforts with regional teams to ensure seamless 24/7 service coverage.
Facilitate shift transitions to maintain operational continuity.
Liaison with Development Teams and Stakeholders
Collaborate with development teams, service owners, and product owners to align on service delivery.
Engage with business stakeholders to ensure services meet their needs.
Point of Contact for Escalations
Serve as the primary escalation point for complex issues.
Act as incident manager during emergencies, guiding teams to resolution.
Performance Monitoring & Continuous Improvement
Identify and address trends or gaps in support processes.
Promote a culture of continuous improvement within the team.
Training and Development
Assess and coordinate team training to enhance skills and knowledge.
Mentor team members to foster professional growth.
Service Transition Management
Oversee the transition of new applications to ensure smooth onboarding.
Monthly Service Reviews
Conduct regular review meetings to assess service performance and plan optimizations.
Technical Support
Conduct and direct research into IT issues and products as required.
Develop proficiency in the systems used for support workflows.
Requirements
Proven experience in application support management.
Strong customer support experience.
Ability to read and debug code; experience with C#, .NET, MS SQL, and message formats is advantageous.
Familiarity with ITIL principles and practices.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Capacity to perform general mathematical calculations for business cases and budgeting.
Collaborative approach to working with diverse teams and stakeholders.
Benefits
Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Lisa Meyer on LinkedIn
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Key Responsibilities:Ticket Management: Perform first triage on all logged tickets to identify and assess issues on existing and new applications. Resolve tickets quickly, understand root causes, and communicate resolutions to end users within SLA. Train u
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Hire Resolves client, a logistics company, is currently seeking a Application Support Manager to join their dynamic team in Port Elizabeth. This is an exciting opportunity to lead an application support team and drive the delivery of high-quality services
Requirements A relevant 3-year degree Minimum of 5 years` experience in applications and functional and business analysis within the implementation and/or support environments of application. Exposure to Diligent Responsibilities Provide application functi
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Eastern Cape: Application Support Manager posted by Hire Resolve
Hire Resolve`s client is looking for a Application Support Manager to join their team in Port Elizabeth, EC. The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global operations. The ideal candidate will possess experience with application support, technical knowledge, and a solid understanding of ITIL principles, along with the ability to manage growth as new services transition into the team.
Responsibilities:
Lead and manage the application support team, providing guidance, support, and performance feedback.
Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
Oversee daily operations of the application support team to ensure effective service delivery.
Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Work closely with teams in other regions (shared service centers) to coordinate support efforts and share best practices.
Facilitate smooth shift transitions to maintain 24/7 service coverage and continuity.
Collaborate with development teams, service owners and product owners to ensure alignment on service delivery and application performance.
Engage with business stakeholders to understand their needs and ensure services meet expectations
Identify trends and areas for improvement within the support processes and implement necessary changes.
Promote a culture of continuous improvement, encouraging team members to contribute ideas and initiatives.
Assess team training needs and coordinate training sessions to enhance skills and knowledge.
Mentor team members, fostering a culture of professional growth and development.
Manage the transition of new applications, ensuring smooth onboarding and support readiness.
Schedule and conduct regular service review meetings with application owners and stakeholders to assess the performance of the services, address concerns, and plan for future optimizations.
Ability to conduct and direct research into IT issues and products as required
Become efficient in the use, workflow and capabilities of the system used for support
Requirements:
Proven experience in application support management
Strong customer support experience
An understanding of/the ability to read and debug code advantageous
C#, .NET, MS SQL advantageous
An understanding of different message formats advantageous
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Familiarity with ITIL principles and practices.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with diverse teams and stakeholders.
If you are interested in a career move, kindly forward your CV to Gaby Turner at *****@*****.co.za Alternatively, you may send your CV to Hire Resolve Application Support Manager position available in Eastern Cape, Eastern Cape. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2024-12-29 at 00:09:51 in the It Computer category
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Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
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The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
Key Responsibilities:Ticket Management: Perform first triage on all logged tickets to identify and assess issues on existing and new applications. Resolve tickets quickly, understand root causes, and communicate resolutions to end users within SLA. Train u
Hire Resolve`s client is looking for a Application Support Manager to join their team in Port Elizabeth, EC. The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collabora
Hire Resolves client, a logistics company, is currently seeking a Application Support Manager to join their dynamic team in Port Elizabeth. This is an exciting opportunity to lead an application support team and drive the delivery of high-quality services
Requirements A relevant 3-year degree Minimum of 5 years` experience in applications and functional and business analysis within the implementation and/or support environments of application. Exposure to Diligent Responsibilities Provide application functi
Click the button below and submit your email to receive email alerts with the latest jobs. This service is offered by Result Generation We do not save your information, and your email is the only information we forward to the service. If you wish to unsubscribe, please click here
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