Menu Close

Johannesburg: Principle Head of IT Operations – JHB posted by Top Talent Professional Services

Johannesburg: Principle Head of IT Operations – JHB posted by Top Talent Professional Services

Posted on 2025-06-10 00:00:00

Job Summary

Leads the development, implementation, and execution of organization-wide information technology plans and strategy that contribute to the development and delivery of IT Operations Functions that support and leads the business objectives JOB PURPOSE Leads the development, implementation, and execution of organization-wide information technology plans and strategy that contribute to the development and delivery of IT Operations Functions that support and leads the business objectives RESPONSIBILITIES Functional Strategy Formation and Implementation Develop, implement, monitor, review and evaluate the delivery of Technology Operations,to formulate and implement Technology strategy Develop the strategy for a significant area of responsibility such as function, anticipating complex issues, challenges and opportunities Ensure the strategy is successfully implemented and meets medium-term business needs Enable businesses to capitalize on new opportunities and build out new capabilities Develop and implement a cost-effective strategy for business that simplifies processes and procedures Lead the development and implementation of strategy for a significant area of responsibility, anticipating complex issues, challenges, and opportunities, ensuring integration with wider corporate strategy Creating, monitoring and analyzing financial and operational metrics that track performance and provide insights for functions Evaluate and advise on the impact of long-term planning, introduction, of new Technology platforms, programs/strategies and regulatory action Manage business information strategy, development and implementation of business systems, streamlining processes to assist with analysis on productivity and performance improvement Partner with business executives to run Group strategic projects, understand business requirements and products, provide insights into market demands and trends based on digital platforms available Support the Group Technology CEO with implementation of Tech strategy across all companies within the business Oversee the deployment and management of current and future technology systems, ensuring their scalability and flexibility to meet evolving business needs Communicate the function””s strategy and its relationship to the organization””s mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to do extraordinary things to achieve the organization””s business goals Information, Business Advice, Policies and procedures Provide authoritative specialist advice to the leadership team across Tech and business to guide the implementation of policies, the design and implementation of projects and change initiatives Lead the development of policies, procedures, and related guidelines for the entire delivery, product design, architecture and governance, ensuring compliance with external requirements and integration with the broader corporate policy framework Ensure reduction of fraudulent activities by providing a secure and trusted environment for business needs Build and formulate infrastructure frameworks, Service Management SLAs that are tangible, and business can relate to Internal Client Relationship Management Lead the development of partnering relationships with Business unit and technology managers throughout the organization, building high levels of professional credibility and mutual trust. Ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plansEstablish and maintain strong relationships with Business Leaders to identify their needs and seek a full range of business solutions Being obsessed with customers and focused Information Security & Risk Operations Implementation and continuous enhancement of robust security measures and risk management strategies to safeguard the organization””s IT infrastructure, data, and assets, ensuring compliance with regulatory requirements and minimizing potential threats Business Case and Planning Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense, and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration Lead the development, presentation, and continuous review of program and project business cases; make evidence-based recommendations on the initiation and termination of key projects Full responsibility for external audit and any other statutory and regulatory reporting Establish and maintain strong relationships with the board, shareholders and Business Leaders to identify their needs and seek full range of business solutions Ensure the business complies with the statutory legislation and corporate governance frameworks Accountable for the formulation of policies and procedures in line with relevant legislation and ensure implementation thereof Systems and controls implement and maintain systems, procedures and controls for efficient performance and productivity Define policies, procedures and processes to streamline the Business and optimize efficiencies. Leadership, Direction and Budgeting Manage the functions technology budget, ensuring cost effectiveness of resources Establish rigorous financial controls and challenge pricing internally and with external vendors Take responsibility for setting and managing area budgets so they align with business strategy Stakeholder Engagement and Collaboration Collaborate with cross-functional teams to gather requirements and define project scopes Champion the transition of new ways of work and integration of tech and business delivery and operating model Cultivate strong relationships with key stakeholders, provide regular updates on project status and addressing concerns promptly Recognize outcomes which resulted from effective collaboration between teams Collaborate with other leaders to deliver superior customer experience Be an effective inspirational leader to facilitate the creation of motivated and accountable, full-service teams who understand and strive to meet the needs of all business stakeholders Coach and council operational managers and staff to develop and sustain an environment that fully understands delivery and its impact on business. Team Coordination & Managing Complexity Lead and mentor IT Operations function in fostering a collaborative environment that encourages innovation and accountability Coordinate with external providers and partners to ensure alignment of IT Operations, identify projects goals and deliverables Build and evolve the IT Operations and Service Management capability across the business Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Performance Management & Business Capability Building Build and lead a high-performance technology team by driving employee engagement, productivity, high performance and delivery focus Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives Identify the capabilities needed to meet the current and emerging business needs of a significant business area Evaluate current capabilities, identify gaps, and prioritize development activities Motivate others to develop their capabilities and fulfill their personal potential Build capabilities elsewhere in the entire business through mentoring and other informal methods Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals For example, mentors others on how to build effective teams; take actions to correct dysfunctional teams. Ensures that the team has the right mix of skills; leverages individual strengths effectively. Change Management Develop and implement change management plans to facilitate smooth transitions during technology rollouts for budgets Conduct training sessions for internal teams and customers to ensure proper adoption of financial models and services Apply best practices to implement and /or resolve financial issues Business Continuity Develop and maintain robust disaster recovery and business continuity plans Strategic Mindset and Business Acumen Sees ahead to future possibilities and translates them into breakthrough strategies, for example, a strong picture thinker; makes frequent, clear references to the businesss vision, the efforts required to drive strategies forward Effectively integrates long-term opportunities and challenges with day-to-day activities Applies knowledge of business and the marketplace to advance the businesss goals, for example, ensures leaders understand and discusses relevant industry changes that may benefit business Define the detailed organization structure for a business area to align with corporate principles, define the relationship between elements of each functional area, and define the responsibilities of senior managers, to enable Group Technology to achieve its business objectives Situational Adaptability and Communication Adapts approach and demeaner in real time to match the shifting demands of different situations, for example, takes steps to adapt to changing needs, conditions, priorities or opportunities Understands the cues that suggest a change in approach is needed; adopts new behaviours accordingly Develop and deliver multi-mode communication that convey a clear understanding of the unique needs of different audiences, for example tailors communication content and style to the needs of others Pays attention to others inputs and perspectives, asks questions and summarizes to confirm Business Insights and Accountability Applies knowledge of business and the marketplace to advance the businesss goals For example, ensures that the team understands and discusses relevant industry changes Gives strong messages about how people””s efforts make a difference to the broader organization Holds self and others accountable to meet commitments For example, measures and tracks team””s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures Job Requirements EDUCATION Matric Postgraduate degree in Information and Technology, MBA advantage Masters degree preferred EXPERIENCE 18+ years of experience in IT Operations or relevant experience 15+ years of experience in Service Management experience is an advantage 15+ years Experienced in strategic management and leadership across company functions directing substantial resources over long-term frames Agile certified, knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA) Good understanding of Azure DevOps, APIs Knowledge MS Project, JIRA (preferred), advanced MS Office skills Relevant experience in Fintech, ICT Certified Information Systems Auditor (CISA) advantageous Certified Information Systems Security Professional (CISSP) advantageous Certified in Risk and Information Systems Control (CRISC) advantageous Oracle Systems Knowledge and experience advantageous Salary – Market related

View Job  Kwazulu-Natal: QA Tester posted by Hire Resolve

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Layout Artist – Urgently Needed posted by The Vine Partners

Layout Artist - Job SpecificationQualifications RequirementsDiploma or Degree in Graphic Design, Visual Arts, Fine Arts, or a related field.Proficiency in...


View Job
Layout Artist – Urgently Needed

Johannesburg: Assistant Production Manager – Urgently Needed posted by The Vine Partners

Our Client is a manufacturer dedicated to producing high-quality products for especially Outdoor enthusiasts, etc. This vacancy requires a skilled and...


View Job
Assistant Production Manager – Urgently Needed

Johannesburg City: Financial Advisor – Urgently Hiring posted by Rebel Hunters Recruit

About the job? Take Your Financial Advisory Career to the Next Level!Are you a driven Financial Advisor ready to take control of your future? Were offering...


View Job
Financial Advisor – Urgently Hiring

Johannesburg West: Sales Consultant – Meat Products to FMCG posted by BizGro

A leading rib supplier seeks a dynamic Sales Consultant who has strong contacts with Butchery Departments in the FMCG retail store sector. This post is...

View Job  Cape Town: Store Assistant/Cashier posted by Isilumko Staffing

View Job
Sales Consultant – Meat Products to FMCG

Johannesburg: Forklift site technician – Position available immediately posted by WL Forklift Specialists

Role PurposeTo be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest...


View Job
Forklift site technician – Position available immediately

Johannesburg South: Housekeeping – Housekeeping posted by Lakewood Hotel

Job Title Hotel HousekeeperKey Responsibilities1. Clean and maintain guest rooms, public areas, and facilities to high standards.2. Change linens, towels,...


View Job
Housekeeping – Housekeeping

Johannesburg North: Sales Consultant – FMCG : fish sales posted by BizGro

A leading Supplier seeks an experienced Sales Rep within the fresh frozen fish sales market sector to FMCG Clients.Appropriate Candidates will -5 years...


View Job
Sales Consultant – FMCG

Johannesburg: New Vehicle Sales Executive posted by Intercon Recruitment

NOW HIRING New Vehicle Sales ExecutiveLocation Fourways, JohannesburgIndustry AutomotiveA fast-paced and growing dealership in Fourways is on the hunt for a...


View Job
New Vehicle Sales Executive

Johannesburg North: Debt Collections Agent – Urgently needed posted by Lebone Risk Solutions

Requirements Must have Matric or NQF Level 4 A minimum of 2 years Debt collections experience. Ideally with Municipal Government debt. 2 - 3 years...

View Job  Sandton: Senior Surveillance Analyst posted by Edgexec (Pty) Ltd

View Job
Debt Collections Agent – Urgently needed

Johannesburg: Occupational Therapist posted by Ikho Direct Recruitment

Locum Occupational TherapistsAre you an experienced Occupational Therapist seeking flexible locum work? We have opportunities in the Johannesburg area with...


View Job
Occupational Therapist

Johannesburg: Physiotherapist posted by Ikho Direct Recruitment

Urgent Locum Opportunity Physiotherapists Needed Across the Johannesburg RegionWe are urgently seeking qualified and experienced Physiotherapists to join...


View Job
Physiotherapist

Johannesburg: Food Clerk Administrator posted by Kontak Recruitment

Food Clerk Administrator Logistics Delivery Operations JB5296Johannesburg South, GautengShift 1 0730 1530 Shift 2 1515 2200R6 500 R7 500 per month 6-Month...


View Job
Food Clerk Administrator

Johannesburg South: Panel Saw Operator – Urgently needed posted by KT Board and Component Cutting

1. Operating a panel saw machine to cut and shape wood panels according to specifications including grooving and 45 degree cuts.2. Inspecting and measuring...


View Job
Panel Saw Operator – Urgently needed

Johannesburg: Graphic Designer and Business Intelligence Analyst – To start ASAP posted by Centre for occupational and wellness services

To perform general Graphic Design and Clinical Data Analysis for the DivisionPrepare customer approval forms with layout of different productsRedraw low...


View Job
Graphic Designer and Business Intelligence Analyst – To start ASAP

Johannesburg: General Worker posted by Masterfull Maintenance

We are looking for candidates for general work gardeningcleaningmaintenance in residential estates in the NorthridingFourwaysSunninghillMorningside areas....


View Job
General Worker

Johannesburg: Branch / Operations Manager posted by Kontak Recruitment

Branch Operations Manager Defence and Aviation Sectors JB5299 Bedfordview, Gauteng R700 000 to R1 000 000.00 Annually Permanent A global leader in the...


View Job
Branch / Operations Manager

Johannesburg City: Finance Administrator / Accountant posted by Boodle (Pty) Ltd

Finance Administrator required. At least 2 years experience in finance as an accountant and an accounting degree is compulsory. Candidate must have own...


View Job
Finance Administrator / Accountant

Johannesburg South: CorelDRAW Medal and Laser Engraving Designer – Junior (Booysens JHB South) posted by COUNTRY WIDE MEDALS AND TROPHIES

We are seeking a creative and detail-oriented junior designer with strong expertise in CorelDRAW and experience in medal and laser engraving design. The...


View Job
CorelDRAW Medal and Laser Engraving Designer – Junior (Booysens JHB South)

Johannesburg City: Driver – An ehailing driver posted by Reliable Tours and Travel

A South African reputable company is looking for a professional driver. The applicant must have valid drivers license- Valid PDP- A clear criminal record-...


View Job
Driver – An ehailing driver

Johannesburg South: Tele-sales Representative – Hospitality posted by Kontak Recruitment

Telesales Representative - Hospitality JB5305Johannesburg South, GautengR7 500 R10 000 per month plus monthly incentives PermanentJoin a growing team in the...


View Job
Tele-sales Representative – Hospitality

Johannesburg: Scrum Master (JB5307) posted by Kontak Recruitment

Scrum Master JB5307 Remote Gauteng or Cape Town R800 000 to R840 000 Annually CTC Permanent A global travel retail technology leader is seeking a Scrum...


View Job
Scrum Master (JB5307)

Johannesburg: Software Product Owner (JB5308) posted by Kontak Recruitment

Software Product Owner JB5308 Remote Cape Town or Gauteng R800 000 to R840 000 Annually CTCPermanent Drive product innovation and improvement in a global...


View Job
Software Product Owner (JB5308)

Johannesburg: Intermediate Business Analyst (JB5309) posted by Kontak Recruitment

Intermediate Business Analyst JB5309 Remote Cape Town or Gauteng R700 000 to R720 000 Annually CTCPermanent A dynamic technology-driven organization is...


View Job
Intermediate Business Analyst (JB5309)

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area