Job Description
About the Role
We are seeking an experienced Duty Manager to oversee daily operations at our luxury 5* Lodge in the Addo National Park. As the primary point of contact for staff, guests, and other departments, you will be responsible for ensuring exceptional customer service, managing operational issues, and maintaining high standards of quality.
Key Responsibilities
- Supervise employees
- Train, and motivate employees
- Manage staff schedules
- Monitor performance to ensure productivity
- Oversee daily operations to ensure efficiency from front-of-house to events and facilities
- Address guest complaints, resolve issues, and maintain high standards of customer service
- Ensure all staff and customers adhere to health, safety, and legal requirements and emergency procedures
- Act as a liaison between different departments and management, maintaining clear communication and coordinating tasks
- Handle unexpected issues and incidents promptly and effectively in a fast-paced environment
- Maintain logs of incidents and other required documentation for management review
Requirements
- Grade 12 Diploma or equivalent in Tourism or Hospitality Management
- Minimum of 3 years of relevant experience in a similar role
- Well-groomed with strong interpersonal and communication skills
- Proficient in Microsoft Office applications
- Excellent communication, leadership, and problem-solving skills
- Strong customer service and conflict resolution abilities
- Ability to work under pressure and remain calm
- Experience in a supervisory or management role, often with a background in customer service
- Strong attention to detail and organizational skills
- Ability to work shifts, including nights, weekends, and public holidays
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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