Job Description
About the Role
We are seeking a highly skilled and experienced Duty Manager to join our team at Craven Cottage CC. As a key member of our hospitality staff, you will be responsible for ensuring seamless guest experiences, managing front office operations, and leading by example in maintaining high standards of service and quality.
Key Responsibilities
- Welcome guests
- Oversee check-in and check-out process, ensuring efficiency and a warm, professional standard.
- Manage guest complaints and feedback, resolving issues promptly while protecting the hotel’s reputation.
- Actively engage with guests in public areas to build rapport, identify service opportunities and ensure needs are anticipated.
- Ensure guest requests are actioned promptly and communicated to relevant departments.
- Act as the “Manager on Duty” ensuring smooth operations in the absence of senior management.
- Conduct regular property walks to monitor restaurant, housekeeping standards, public areas, maintenance and overall readiness.
- Ensure room readiness, cleanliness standards and efficient turnaround of arrivals/departures.
- Coordinate with Food & Beverage to confirm guest dietary needs, dining preferences and seamless service during meal periods.
- Ensure the front office team maintains accurate guest profiles in the PMS and that all billing is correctly processed.
- Respond quickly to operational breakdowns with practical solutions.
- Lead by example, setting the standard for grooming, service etiquette and guest interaction.
- Supervise and support staff, ensuring each team member is delivering according to standards.
- Motivate and mentor junior staff, providing constructive feedback and on-the-job training where needed.
- Assist with scheduling adjustments during shifts to ensure adequate coverage across departments.
- Encourage interdepartmental teamwork, fostering collaboration and problem-solving
- Compile accurate and detailed Duty Manager reports
- Ensure thorough shift handovers
- Monitor cash handling, float balancing and compliance with financial procedures.
- Track and report guest feedback trends, service recovery cases and operational challenges to management.
- Support compliance with legislative requirements
Requirements
- Grade 12
- A formal hospitality qualification will be an advantage
- Minimum 2–3 years’ experience in a supervisory, assistant manager or duty manager role within the hospitality industry.
Qualifications
- Formal hospitality qualification (if applicable)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Game Ranger Jobs in Western Cape
The Game Ranger position is an exciting and rewarding career choice for those passionate about conservation, outdoor activities, and working with animals. In Western Cape, South Africa, the job market for Game Rangers is typically driven by a strong demand for conservation efforts and tourism development. This demand often comes from industries such as financial services, technology, and hospitality, which frequently partner with conservation organizations to support their sustainability initiatives.
When it comes to salary expectations, Game Rangers in Western Cape can generally expect to earn a range of R200 000 to R400 000 per annum, although this figure can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. For example, those working in large-scale conservation projects or high-profile tourism initiatives may earn higher salaries than those in smaller organizations or entry-level positions.
Common skills required for a Game Ranger role include excellent communication and interpersonal skills, the ability to work effectively in diverse outdoor environments, knowledge of wildlife biology and conservation principles, experience with game management and tracking, physical fitness and endurance, and proficiency in languages such as Afrikaans, isiXhosa, or English. Additionally, many Game Rangers possess a degree in a related field, such as animal science, ecology, or conservation biology.
The Game Ranger role is often found in various industry sectors, including financial services sector (where it may be used to manage and monitor wildlife on large game reserves), technology industry (where it may involve applying conservation principles to software development projects), manufacturing sector (where it may involve monitoring environmental impacts of industrial activities). Other common employers include hospitality companies, tour operators, and government agencies.
Career progression for Game Rangers typically involves gaining experience in the field, building a strong network of contacts within the industry, and pursuing ongoing professional development opportunities. Many Game Rangers choose to pursue advanced degrees or certifications, such as a postgraduate diploma in conservation biology or a specialist qualification in game management. With experience and expertise, Game Rangers can move into senior roles, such as team leaders or project managers, or transition into related careers, such as environmental consulting or wildlife research.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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