Job Description
About the Role
Our client is seeking a Customer Success Manager (CSM) to ensure their customers achieve their desired outcomes while using their solutions. In ICT, telecoms, SaaS, and managed services environments, this strategic role is critical for customer retention, account growth, satisfaction, and long-term relationship management.
Key Responsibilities
- Act as the primary relationship owner for assigned client accounts
- Develop strong long-term partnerships with customers
- Conduct regular customer engagement meetings
- Facilitate Quarterly Business Reviews (QBRs)
- Ensure customers successfully adopt and utilise services
- Monitor customer environments and service performance
- Coordinate internal teams to resolve technical or service issues
- Ensure customers achieve measurable business value from solutions
- Provide strategic guidance on networking and infrastructure solutions
- Assist clients with best practices around network design and optimisation
- Interpret technical environments and translate them into business value
- Act as the escalation point for service-related issues
- Work with support and engineering teams to resolve incidents
- Ensure service levels and contractual obligations are maintained
- Identify opportunities for service improvement or expansion
- Collaborate with sales teams on solution enhancements
- Introduce new services that align with client needs
Requirements
- Minimum 5 years’ experience selling Network solutions
- Strong knowledge in Enterprise networking environments
- Strong knowledge in Routing protocols and switching technologies
- Solid understanding of network infrastructure and enterprise connectivity environments
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary details not mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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