Job Description
About the Role
Our client is seeking two experienced and customer-focused Sales Agents Customer Service to manage, nurture, and grow existing client relationships. This role is centered around account management, upselling, cross-selling, and client retention , ensuring long-term loyalty, renewals, and sustainable revenue growth.
Key Responsibilities
- Manage and develop relationships with existing clients, ensuring satisfaction and loyalty.
- Identify upselling and cross-selling opportunities within the current client base.
- Develop and implement strategic account plans in collaboration with clients.
- Continuously educate clients on products and services.
- Oversee contract renewals and ensure ongoing client retention.
- Track and monitor client performance metrics on a daily basis.
- Collaborate closely with internal teams such as marketing and product development to enhance client offerings.
- Manage customer expectations regarding products, services, and implementation.
- Ensure strict adherence to rollout plans and deadlines.
Requirements
- Bachelor’s degree in Business, Sales & Marketing, or a related field (strong advantage).
- Proven sales track record of 5+ years in a similar role.
- Experience in both new business acquisition and servicing existing clients.
- Strong customer-centric approach with a focus on satisfaction and retention.
- Excellent communication, presentation, and negotiation skills.
- Ability to work independently and perform under pressure in a fast-paced environment.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- R20,000 – R25,000 per month (commission structure on revenue sold).
- Company phone and computer.
- Car allowance.
- Weekly fuel reimbursement.
- Funeral plan.
- Provident fund.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in eThekwini
In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.
Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.
Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.
Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.
For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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