Boksburg: Entry-Level IT Support Engineer (Client-Facing) posted by Fenics Project Consultancy

Job Title: Entry-Level IT Support Engineer (Client-Facing)Location: Gauteng, East Rand, BoksburgType: Full-Time | On-Site & Remote SupportDepartment: IT SupportAbout the Role:Were seeking a motivated and customer-focused Entry-Level IT Support Engineer to join our dynamic client-facing team. This position offers an excellent opportunity to gain real-world experience while providing both on-site and remote technical support. The successful candidate will be responsible for troubleshooting and resolving hardware, software, and networking issues, ensuring service levels are met, and maintaining a high standard of client satisfaction.Key Responsibilities~ Provide on-site and remote support for hardware, software, and network issues.~ Install, repair, and configure computer systems and peripherals.~ Log, update, and close support tickets accurately within SLA timelines.~ Escalate complex technical issues to senior engineers or backline support when necessary.~ Communicate effectively and professionally with clients to ensure a positive service experience.~ Maintain a clean, organized, and safe work environment in compliance with company standards.~Attend scheduled meetings on time and represent the company in a professional manner.Minimum Requirements:* Excellent verbal and written communication skills.* Strong customer service orientation and problem-solving ability.* Basic understanding of computer hardware, operating systems, and networking fundamentals.* Valid drivers license, reliable vehicle, and active insurance.* Familiarity with Microsoft 365, Windows environments, and remote support tools.* Previous experience with ticketing or helpdesk systems (advantageous).Preferred Qualifications:- Relevant IT certifications such as:- CompTIA A+- Microsoft Modern Desktop Administrator- ITIL FoundationWhat We Offer= Hands-on technical experience in live client environments.= Professional mentorship and continuous learning opportunities.= Exposure to diverse IT systems, users, and business technologies.= Supportive, growth-oriented work culture.How to Apply:If you meet the above requirements and are eager to grow your career in IT, please send your updated CV along with supporting documentation to: *****@*****.co.za#ITSupport #EntryLevel #ClientFacing #TechCareers #ITJobs #NowHiring