Boksburg: Technical Writer posted by Chainlink Recruitment Ltd

About the Role

The Technical Writer is a key member of our team, responsible for creating high-quality technical documentation that supports the safe and efficient operation of Hard Rock Equipment. With a strong understanding of best practices in technical writing, you will play a crucial role in developing user manuals, instruction books, and other related documentation that focus on work methods, procedures, installation, operation, and maintenance of our equipment.

Key Responsibilities

• Observes production, developmental, and experimental activities to determine operating procedure and detail as required for publications.
• Communicates with production and engineering personnel and reads journals, reports, and other material to become familiar with product technologies and production methods.
• Reviews supplier manufacturers and trade catalogs, drawings and other data related to operation, maintenance, and service of equipment.
• Uses XML, Microsoft suite, editing and component content management software to write, organize, build and publish documents for the required audience.
• Organizes material and completes publications according to set standards regarding configuration, clarity, conciseness, style, and terminology.
• Reviews published materials and recommended revisions or changes in scope, format, and content.
• Support conversion of manuals to electronic formats that enable web-based customer access.
• Determine requirements for translation of technical manuals (Operator & Service); work with translation services to create final foreign language manuals along with duplicate English copy.
• Uses localization tools to collaborate with vendors for the procurement of required language versions of documents.
• Creates or selects and edits photographs, drawings, sketches, diagrams, and charts to illustrate material.
• Collaborates on layout of material for publication.
• Performs other relevant duties as assigned by the Manager.

Requirements

• Strong understanding of best practices for technical writing, including structured documentation.
• Knowledge of Word, DITA XML is beneficial.
• Utilize 3D CAD programs to create illustrations for manuals.
• Strong knowledge of hydraulics and electrical systems.
• Knowledge of 3D animation, graphic design principles, HTML/programming, database functions are all beneficial.
• Good understanding of engineering drawings with ability to read and interpret equipment schematics.
• Good understanding of bill of material structures and engineering/manufacturing processes.
• Strong problem-solving skills.
• Ability to work under pressure to tight deadlines.
• Ability to work in a team environment.
• Excellent written and verbal communication skills.
• Must be flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
• Knowledge of customer industry.
• Superior customer relations and active listening skills.

Qualifications

Grade 12 or Matric Technical certification or diploma in mechanical or electrical fields an advantage.