Bryanston: German Groups & Group Series Specialist posted by Craven Cottage CC

About the Role

We are seeking a highly skilled German Groups & Group Series Specialist to join our team at Craven Cottage CC in Bryanston. As a key member of our operations team, you will be responsible for managing client relationships, negotiating with suppliers, and ensuring seamless execution of group tours. If you have excellent communication skills, attention to detail, and experience working with groups, we encourage you to apply.

Key Responsibilities

• Quoting & Reservations: Assess client needs in terms of special interests, special needs and affordability / budget.
• Client Care: Maintain contact with tour guides throughout tour, manage client complaints and emergencies, maintain contact with agents.
• Administration: Fully understanding and follow-through of all divisional procedures and policies, submit timeous reports as requested and adhere to deadlines, maintain complete confidentiality with all company intellectual capital.
• Client Relationships: Ensure client expectations are met and the highest delivery of service is driven through the business, continually look at creative ideas and review products which are offered to clients, build and retain relationships with clients.
• Supplier Relationships: Commitment to and building relationships with preferred partners, ensure that the best rates are always negotiated and secured, understanding supplier products.
• Team Work: Build and maintain good relationships within the team, coaching, motivating, developing, mentoring and managing the team.
• Payments & Account Queries: Ensure that bookings are invoiced for all services and invoices are accurate, manage payments and account queries, follow up on short payments / outstanding payments.
• Tour Guide Liaison: Make sure that tour guide services are booked as required and timely, ensure guide briefing is done accurately with regards to client requirements.

Requirements

• Matric / Grade 12
• Fluency in written and spoken German
• Travel & Tourism qualification would be preferable
• Knowledge of Group booking, quotations, costings
• At least 3 years of experience working with groups and series preferred
• Tourplan knowledge and execution
• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African and Regional geographic knowledge
• Strong product knowledge
• Strong logistical knowledge

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary details not provided.