Job Description
About the Role
The German Groups & Group Series Specialist role at Craven Cottage CC requires a highly skilled and experienced professional to manage client relationships, quotations, reservations, and administration tasks. The ideal candidate will have excellent communication skills in both written and spoken German, as well as strong knowledge of group bookings, quotations, costings, and tour planning.
Key Responsibilities
- Assess client needs in terms of special interests, special needs and affordability / budget.
- Acknowledge receipt of written requests received from agents.
- Respond to written requests and provide written confirmations.
- Load PCM’s for all series.
- Load reservations on Tourplan.
- Ensure confirmation of services with suppliers.
- Manage documentation of all Reservations:
- Itinerary planning and layout
- Compile Guide packs for Tourguides
- Vouchers
- Rooming lists
- Filing
- Handle client complaints on spot together with the tour guide.
- Manage MOD phone and queries as required.
- Stay in constant communication with agents with regards to status of utilization of series, payment requirements, deadlines, and conditions of reservations.
- Create client specific proposals in German.
- Create and understand client specific costings for different groups.
- Constant liaison with tour guides while on tour.
- Regular liaison with the guide academy regarding tour guide bookings.
Requirements
- Matric / Grade 12
- Fluency in written and spoken German
- Travel & Tourism qualification would be preferable
- Knowledge of Group booking, quotations, costings
- At least 3 years of experience working with groups and series preferred
- Tourplan knowledge and execution
- Knowledge of customers’ needs and products
- Ability to negotiate with suppliers for availability and rates
- Good Tourism industry knowledge
- Excellent South African and Regional geographic knowledge
- Strong product knowledge
- Strong logistical knowledge
- Attention to detail is essential
- A mature approach when dealing with people
- Capacity for dealing with employers and workers at all levels
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organisational, and analytical skills
- Good verbal and written communication skills
Qualifications
No formal qualifications are required, but a Travel & Tourism qualification would be an asset.
Salary & Benefits
Salary details are not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Gauteng
In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.
Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.
Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.
Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.
Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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