Menu Close

Cape Town: Call Centre Team Manager posted by CallForce

Advertisement



Job Description

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create
and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track
to meet client goals. Handle customer escalations, contribute to creating a positive work environment.

Leading and managing a team of Call Centre Agents to achieve client SLA requirements
Continuously promote a performance-driven culture and always work towards reaching for amazing
results
Be accountable for the performance of each agent reaching their daily targets and ensuring that
professional relationships exist with customers
Ensuring that reporting and informational needs are met, and that management is kept well
informed of daily activities and significant problems
Motivating team to achieve daily targets
Improve the key success metrics associated with goals including:

o Customer Satisfaction Score
o Service Level Goals
o Quality Goals

Guiding, coaching, training and equipping agents with all competencies to reach meet performance
and customer service objectives
Coordinate training on new or revised information relating to services, products or processes of
projects
Ensuring all customer questions and complaints are resolved in a timely manner
Brainstorming with the team around issues or challenges that may hinder optimum performance
and give recommendations to improve sales
Handle employee related issues. Monitoring attendance, punctuality and leave
Report on statistics, data, ratios, attrition and terminations
Suggest areas of improvement for systems, policies and processes used and propose solutions
Manage quality assurance
Assist with recruitment, HR admin, personal development and other areas that contribute to
maintaining processes and the growth of the campaign

Requirements
Matric
1-2 years contact Centre Team Leader experience

View Job  Boksburg: CNC / EDM Machinist – Milling, Turning & Wire Cutting Boksburg posted by Jobs 4 All

Competencies

Strong ability to motivate and guide a team

Strong ability to empathise with customer
Strong problem-solving skills
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting
Ability to resolve escalated customer issues

Please send CV to .za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job  Cape Town: Social Media Consultant posted by CallForce

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.

View Job  Johannesburg: AVBOB Sales Team Leader posted by CallForce
How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Centurion: UI/UX Designer & Corporate Identity Specialist posted by Hire Resolve

Jobs in Centurion March 18, 2026
Computer Hire Resolve Other IT

A SANAS-accredited B-BBEE verification agency that provides comprehensive Broad-Based Black Economic Empowerment (B-BBEE) compliance services is seeking a...

View Job

Centurion: Payroll Clerk posted by Network Finance

Jobs in Centurion March 18, 2026
Network Finance Payroll

Work with a reputable organisation within the security industry where accuracy, compliance, and efficiency are key.Key Responsibilities:Process payroll in...

View Job

Western Cape: Management Accountant posted by Communicate Finance

Jobs in South Africa March 18, 2026
Accounting Communicate Finance Other Finance

Reconcile the GLCashbook to trial balanceMonthly management accountsPrepare monthly management accountsBudgeting, forecasting and cashflow managementVAT &...

View Job

Gauteng: Accountant posted by Pro-Match Recruitment

Jobs in Gauteng March 18, 2026
Accounting Management Finance Pro-Match Recruitment

Key Responsibilities:The successful candidate will be responsible for, but not limited to, the following:Preparation and maintenance of trial...

View Job

Cape Town: Technical Buyer posted by Hire Resolve

Jobs in Cape Peninsula March 18, 2026
Hire Resolve Warehousing

A leading international import/export company servicing the mining and oil & gas sectors across Africa is looking for an experienced…

View Job

Centurion: Bookkeeper posted by Network Finance

Jobs in Centurion March 18, 2026
Accounting Management Finance Network Finance

Work with a stable organisation that values accuracy, accountability and strong financial controls.Key Responsibilities:Maintain General Ledger (GL) and...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area