Campaign Manager | Cape Town

CallForce is a prominent BPO known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Telco Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.

Key Responsibilities:
Campaign Strategy and Planning:
Develop comprehensive campaign strategies aligned with client goals and industry best practices.
Define campaign objectives, target audience, and key performance indicators (KPIs).
Create and manage campaign budgets and timelines.

Team Leadership:
Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
Foster a collaborative and high-performance culture within the team.

Campaign Execution:
Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
Implement strategies to increase sales conversion rates and achieve revenue targets.

Reporting and Analysis:
Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.

Compliance and Quality Assurance:
Ensure that all campaign activities comply with industry regulations and client-specific requirements.
Implement and maintain rigorous quality assurance processes to uphold service quality.

Qualifications and Requirements:
5+ years of experience as a Campaign Manager in an outbound telco sales environment within the BPO industry.
Strong leadership and team management skills.
Excellent communication and client-facing abilities.
Analytical mindset with the ability to interpret data and make strategic decisions.
Knowledge of outbound sales processes, techniques, and compliance standards.