Cape Town City Centre: AI Knowledge Manager

We are looking for a dynamic AI Knowledge Manager to join our team, based in Cape Town- onsite. The AI Knowledge Manager plays a pivotal role in shaping and grounding different models with our food expertise. Working hands-on with various stakeholders, they will source, curate and maintain content & data in a structured & coherent knowledge base, assuring AI results & recommendations are trusted and reflect our commitment to quality, innovation and responsibility. KEY RESPONSIBILITIES & ACTIVITIES Content Planning : Develop, execute and mature a knowledge strategy & plan to achieve our objectives, aligned to different content & information cycles of our ecosystem. Information Sourcing : Identify, evaluate, and acquire high-quality content & data from a diverse range of sources, working well and closely with stakeholders, which may include: Internal stakeholders (e.g., chefs, marketing, product developers, sustainability teams) External partners (e.g., suppliers, farmers, industry experts, culinary influencers) Publicly available resources (e.g., reputable food publications, culinary databases, scientific journals) Content & Data Curation : Rigorously review and curate content & data that meets strict quality criteria, ensuring accuracy, relevance and alignment to our values. Content & Data Transformation : Work with Data Engineers to transform content & data for optimal AI utilisation, from recipe details, product descriptions, nutritional information, sourcing details, to cooking guidelines. Knowledge Organisation & Structure : Collaborate with Data Architects and Scientists to abstract information into a logical and optimised knowledge base structure and system, ensuring efficient retrieval and utilisation by different models. Information Management : Establish and enact content & data governance procedures, including guidelines, version control, regulation and rights management to maintain alignment, integrity, relevance and compliance. Content Analysis & Optimisation : Analyse and track content completeness, usage and performance metrics, proactively identifying & acting on gaps and areas for improvement to optimise effectiveness in meeting user needs. Research, Trend Monitoring & Innovation : Stay abreast of emerging trends in food, culinary techniques, AI, and content & data management, identifying opportunities to enhance the knowledge base and maintain our leadership. SKILLS & EXPERIENCE Education : Bachelor’s degree or equivalent in Information Management, Communications, Journalism, Culinary Arts, Food Science, or a related field. Experience : Sufficient professional experience to have developed and demonstrated strong expertise in: Content, data or knowledge management, preferably in the food industry or a lifestyle related field Sourcing, curating, abstracting and managing large volumes of complex information. Working effectively with a wide range of stakeholders. Working with Content Management Systems, knowledge bases, or databases with a good understanding of information architecture. Creating & adapting content for digital platforms, including internal systems, websites, apps, or social media. Researching, analysing, and solutioning with critical thinking. Proofing, editing and writing, with meticulous attention to detail. Defining plans to achieve work-related objectives effectively. Familiarity with AI & related concepts.