Cape Town City Centre: Assistant Restaurant Manager – V&A Waterfront posted by Phoenix Recruitment

Fine Dining Restaurant at a 5* Hotel in the V&A Waterfront is looking for an Assistant Restaurant Manager to support the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring exceptional guest experiences , staff performance and adherence to all operational standards. The ideal candidate is professional, guest-focused and capable of managing a fast-paced hospitality environment. Duties: Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff rostering and supervision. Conduct regular stock takes and collaborate with the F&B Controller to manage beverage inventory and cost control. Identify training needs and implement appropriate staff development initiatives. Maintain full knowledge of the menu, daily specials, and seasonal offerings, ensuring all relevant staff are well-informed. Liaise closely with the kitchen team regarding menu changes and communicate updates to front-of-house staff. Ensure that uniform standards are maintained and that all staff are well-groomed and presentable. Oversee proper table settings and presentation in line with company standards. Deliver outstanding guest service by handling requests and complaints promptly and courteously. Ensure accurate billing and timely presentation of guest accounts. Demonstrate exemplary personal presentation, demeanour, and attitude to enhance guest satisfaction. Complete daily void and negative posting reports, ensuring accurate records for management review. Oversee daily cash-ups, ensuring accuracy and preventing negative balances. Monitor and maintain targeted food and beverage cost percentages. Report maintenance issues promptly to the Maintenance Department. Uphold the highest standards of hygiene and cleanliness throughout the restaurant. Perform additional duties as reasonably required to support the team and business. Requirements: Grade 12 A formal qualification in hospitality management Minimum of 2–3 years’ experience in a similar role within a busy, high-paced restaurant or hospitality environment. Strong verbal and written communication skills. Exceptional attention to detail, initiative, and interpersonal abilities. Highly responsible, reliable, and trustworthy. Professional appearance and demeanour. Commitment to always acting in the best interest of the company. Strong customer service orientation with a guest-centric mindset. Ability to work flexible hours, including shifts, weekends, and holidays.