Cape Town City Centre: Business Process and Technology Partner

Job Summary The Business Process & Technology Partner improves organisational efficiency by combining process engineering, data insights, and modern technology. The role bridges operational needs and technology implementation, delivering automation, dashboards, and AI-enabled tools. Key Responsibilities Process Engineering & Operational Improvement Analyse and map business processes across operational areas. Identify inefficiencies, manual work, and operational risks. Design improved workflows and implement process improvements. Promote a culture of continuous improvement across the organisation. Data, Reporting & Management Information Develop and maintain operational dashboards and reporting tools. Define key operational metrics and track performance. Ensure data quality and integrity across operational systems. Enable data-driven decision-making across teams. Technology & Automation Identify opportunities to automate operational workflows. Implement digital solutions and integrations to improve efficiency. Support the adoption of AI-enabled tools where appropriate. Translate business needs into functional specifications for external developers. Coordinate end-to-end systems testing by managing schedules, resources, test execution, defect tracking, reporting, and stakeholder alignment to ensure readiness and successful sign-off. Vendor & Digital Platform Management Act as the liaison between operational teams and technology vendors. Manage improvements to core platforms including the Society website and digital platforms. Monitor vendor performance and ensure value for money. Change Management & User Enablement Support staff in adopting new systems and improved ways of working. Develop SOPs, training guides and user documentation. Provide practical guidance to staff on the effective use of technology tools. Support staff adoption of technology and new workflows. Minimum Requirements Bachelor’s degree in industrial engineering, business analysis, information systems, operations management, and / or similar fields of study. Minimum 5 years relevant experience. Key Competencies A self-starter with the ability to operate across business processes, people, and technology domains to design practical and effective solutions. Process & Systems Thinking – Process mapping and operational improvement; Systems thinking and problem solving; Risk awareness and process governance Data & Analytics – Dashboard development (Power BI, Tableau or similar); Data analysis and KPI monitoring; Data integrity and reporting Technology & Automation – Digital workflow automation tools; Experience working with outsourced developers; Exposure to AI-enabled tools advantageous Stakeholder Engagement – Ability to translate operational needs into technology solutions; Strong interpersonal and communication skills; Ability to work independently in a small team environment Benefits We allow for a flexible work environment also with an option to participate in our nine-day fortnight programme. Individuals are encouraged to develop and grow in reaching their potential and most of all – to have fun in what they do without comprising our professionalism. We have adopted a hybrid return-to-work office policy. You will be required to be in the office to meet with the teams in person on a need basis where in-person contact is a more effective engagement model.