Cape Town City Centre: Client Service Consultant

February 13, 2026 Jobs in Cape Peninsula

Cape Town Region

Customer service / support

Job Description

Do you thrive in a fast-paced, target-driven client services environment? We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville. No cold calling! This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction. You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets. This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics. Minimum Requirements Grade 12 Minimum 2 years’ experience in a call centre, customer service or sales environment Fluent in Afrikaans and English Strong administrative and computer skills (MS Office) Experience working with call centre systems Advantageous: Qualification in call centre/customer service/sales/marketing. Key Responsibilities Call Handling (50%) Answer calls promptly and professionally Adhere to quality standards and scripts Drive first-call resolution Log and track all interactions Meet performance targets Client Query Management & Administration (25%) Investigate and resolve queries or complaints Liaise with internal departments Maintain accurate system notes Provide regular client updates Respond to leads within SLA General Administration (25%) Stay updated on products, policies and procedures Ensure all administrative tasks are up to date Apply knowledge accurately and consistently The Ideal Candidate You are calm under pressure. You combine empathy with efficiency. You work with speed but never sacrifice accuracy. You are structured, organised and solution-driven. You take ownership of client queries from start to finish. If you enjoy exceeding client expectations while working within clear service standards and measurable targets, this role offers a stable and rewarding opportunity within a professional environment.

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How to Apply

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About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

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For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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