Job Description
About the Role
The In-Room Dining Coordinator plays a crucial role in delivering exceptional guest experiences at our luxury 4-star hotel. This hands-on position requires extensive experience in managing the full in-room dining process, acting as the central communication point between guests, kitchen, bar, service teams, and Front Office.
Key Responsibilities
- Handle all in-room dining calls promptly and professionally
- Accurately capture guest orders and special requests on the POS system
- Coordinate preparation and delivery with kitchen, bar and service teams
- Monitor order flow and prioritise deliveries based on urgency and timing
- Follow up with guests post-delivery to ensure satisfaction
- Resolve service issues and escalate where required
- Assist with tray setup, condiments and amenities when necessary
- Maintain accurate service logs and guest preference records
- Support Front Office with guest communication and inter-department coordination
- Ensure hygiene, safety and service standards are upheld at all times
- Complete all administrative duties, reports and checklists per shift
Requirements
- Valid South African ID or valid work permit
- Matric (Grade 12)
- Minimum 23 years recent experience in one of the following hotel-based roles:
- In-Room Dining / Room Service
- Hotel Front Office with order coordination
- Hotel guest services or hospitality call-centre environment
Qualifications
- None specified
Salary & Benefits
- Competitive, market-related salary
- Company contribution toward medical aid and pension fund
- Staff meals on duty
- Uniform provided
- Training and development opportunities
- Staff discounts on accommodation, dining and hotel facilities
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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