About the Role

The Medical Receptionist role is an essential part of our healthcare team, providing administrative support to our doctors and patients in a fast-paced environment. As a key member of our reception team, you will be responsible for ensuring seamless day-to-day operations, while also maintaining high levels of patient satisfaction.

Key Responsibilities

• Answer all calls in a professional, courteous and efficient manner
• Take messages and ensure they are actioned by the relevant person
• Maintain the issue logbook for all messages and matters that arise daily
• Assist with phone, email or sms patients with feedback from doctors regarding messages left
• Assist with managing the diary booking patient appointments, and communicating billing policy to all new patients
• Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations
• Check that all patient details on file are still up to date and obtain new details if relevant
• Open accounts and capture all relevant information accurately on the system for new patients
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit
• Assist with obtaining patient results and related correspondence (lab results, radiology)
• Ensure patients get the relevant information and forms needed when they need to have an in-room procedure, an operation and to be hospitalised
• Prepare the theatre list bookings and pre-authorisations
• Assist with arranging the Anaesthetist and Assistant for surgeries
• Keep track of Assistant fees and payments made to them
• Keep track of cases where the doctor has assisted in surgeries
• Assist with doctors reports, and thank you letters (where necessary)
• Keep track of pharmacy accounts and stock per Doctor
• Bill patients accordingly and collect payment where necessary
• Accept money (cash or card) and write receipts
• Allocate patient payments
• Ensure all theatre billings have been completed by the doctor within 48 hours
• Liaise with the Bureau on patient-related queries and assist with debt collection
• Maintain Petty Cash
• Maintain attendance register
• General Schedule all admin-related appointments with the doctor and the various service providers
• Liaise with contractors such as the hospital technical department, IT specialists, Suppliers
• Maintain all supplier contracts and agreements
• Ordering stock from various places: pharmacies, stationers
• Support of various marketing initiatives
• Assist the doctor with all office admin-related tasks

Requirements

• Previous experience in working in a Doctor’s room is highly advantageous
• Strong IT Skills
• Experience with billing is a benefit
• Bilingualism in English and Afrikaans is a requirement
• Own transport and driver’s license is a requirement

Qualifications

• (No qualifications mentioned in the original job description)

Salary & Benefits

• (Salary not mentioned in the original job description, skipped)

About the Role

The Medical Receptionist role is a vital part of our healthcare team, responsible for ensuring seamless patient flow and administrative support. As a key member of our front-of-house staff, you will be the first point of contact for patients, families, and visitors.

Key Responsibilities

• Answer all calls in a professional, courteous and efficient manner
• Take messages and ensure they are actioned by the relevant person
• Maintain the issue logbook for all messages and matters that arise daily
• Assist with phone, email or sms patients with feedback from doctors regarding messages left
• Assist with managing the diary booking patient appointments, and communicating billing policy to all new patients
• Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations
• Check that all patient details on file are still up to date and obtain new details if relevant
• Open accounts and capture all relevant information accurately on the system for new patients
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit
• Assist with obtaining patient results and related correspondence (lab results, radiology)
• Ensure patients get the relevant information and forms needed when they need to have an in-room procedure, an operation, and to be hospitalised
• Prepare the theatre list bookings and pre-authorisations
• Assist with arranging the Anaesthetist and Assistant for surgeries
• Keep track of Assistant fees and payments made to them
• Keep track of cases where the doctor has assisted in surgeries
• Assist with doctors’ reports, and thank you letters (where necessary)
• Keep track of pharmacy accounts and stock per Doctor
• Bill patients accordingly and collect payment where necessary
• Accept money (cash or card) and write receipts
• Allocate patient payments
• Ensure all theatre billings have been completed by the doctor within 48 hours
• Liaise with the Bureau on patient-related queries and assist with debt collection
• Maintain Petty Cash
• Maintain attendance register
• General Schedule admin-related appointments with the doctor and various service providers
• Liaise with contractors such as the hospital technical department, IT specialists, Suppliers
• Maintain all supplier contracts and agreements
• Order stock from various places: pharmacies, stationers
• Support of various marketing initiatives
• Assist the doctor with all office admin-related tasks

Requirements

• Previous experience in working in a Doctor’s room is highly advantageous
• Strong IT Skills
• Experience with billing is a benefit
• Bilingualism in English and Afrikaans is a requirement
• Own transport and driver’s license is a requirement

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

• Salary: [Salary amount]
• Benefits: [List of benefits mentioned in the original job description]

Note: The salary and benefits information was not provided in the original job description. If this information is available, it should be included here.