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Cape Town City Centre: Senior Inbound Consultant

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Job Description

About the Role

We are seeking an experienced Senior Inbound Consultant to join our team in Cape Town City Centre. As a key member of our sales team, you will be responsible for delivering exceptional service to our clients, providing personalized booking solutions, and driving revenue growth through excellent communication and relationship-building skills.

Key Responsibilities

  • Offer a personalised booking service for all bookings whether directly or in back-up role
  • Respond to trade enquiries efficiently and timeously
  • Communicate with clients, offering quick turnaround times and a professional service
  • Respond to all product queries or concerns relating to bookings
  • Provide availability and costs/quotes for bookings
  • Make reservations using TourPlan/TMIS
  • Manage booking status throughout the reservation process (quote, cancelled, provisional, confirmed, and invoiced)
  • Obtain and capture guest CRM and booking information onto TourPlan for camps
  • Liaise with Product Management to ensure best possible services to guests in respect of guest information and requirements
  • Provide lodge information and relating documentation to clients where appropriate
  • Manage yield to ensure maximisation of occupancy and rate achieved
  • Convert sales by offering excellent response times, providing alternative dates/products, and offering approved discounts where budget is a constraint
  • Gain knowledge of all products to add value to clients
  • Standby and emergency duty on a rotational basis including after hours

Requirements

  • Matric Certificate
  • Tertiary certificate in travel-related field (desirable)
  • At least 3-5 years relevant experience in a similar environment
  • Fluent in speaking and writing in the English language
  • Ability to adapt to a dynamic work environment and support different teams when needed
  • Ability to work fast and accurately
  • Service and detail-oriented
  • Shows empathy, care, and understanding when dealing with clients
  • Good interpersonal skills
  • Willingness/ability to share information
  • Ability to multitask and work under pressure
  • Sales-driven
  • IT savvy
  • Self-motivated and driven by company values
View Job  South Africa: Lodge Manager posted by CFS Recruitment

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in Cape Town Region

The travel and tourism industry in the Cape Town region is a vibrant sector that attracts individuals from diverse backgrounds. Typically, this field offers exciting opportunities for those who are passionate about exploring new cultures, working with people from different nationalities, and experiencing the beauty of South Africa’s surroundings. Generally, this industry provides a dynamic work environment that fosters creativity, innovation, and collaboration.

When it comes to salaries in the travel and tourism sector in Cape Town, broad ranges can be expected depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may pay within the R30 000 – R50 000 per annum range, while more senior roles can command salaries ranging from R60 000 to R120 000 or more, although actual figures can vary widely. Commonly, professionals in this field with relevant experience and skills can expect to earn on the higher end of these ranges.

Common skills required for careers in travel and tourism include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a passion for customer service. Typically, knowledge of languages such as Afrikaans, isiXhosa, or English is an asset, as well as experience with hospitality management systems, social media platforms, and online booking tools.

The travel and tourism sector in Cape Town often employs individuals from various industries, including financial services, technology, manufacturing, and education. Commonly, companies in these sectors outsource their operations to external providers who specialize in catering to tourists and business travelers. Other types of organizations that commonly hire for travel and tourism roles include tour operators, accommodation providers, and event management companies.

View Job  Sandton: DMC Retail Travel Specialist posted by Wild Dreams Hospitality

Career development opportunities are plentiful in the travel and tourism sector. Typically, individuals can progress from entry-level positions to senior management roles within a few years, assuming they demonstrate exceptional performance, leadership skills, and a commitment to ongoing learning and professional development. Generally, professionals who are willing to take on new challenges, adapt to changing market conditions, and build their networks can expect to advance their careers in this dynamic industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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Cape Town City Centre: Senior Inbound Consultant

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Job Description

About the Role

We are seeking an experienced Senior Inbound Consultant to join our dynamic luxury travel company in Cape Town City Centre. As a key member of our team, you will be responsible for managing complex, high-end itineraries from start to finish, providing exceptional guest support, and building strong relationships with suppliers and international agents.

Key Responsibilities

  • Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
  • Manage all aspects of the booking process from quote to post-travel file closure
  • Confirm and book all travel services and coordinate with suppliers
  • Maintain accurate administration and documentation for each booking
  • Liaise with the accounts team for invoicing and payment coordination
  • Reconfirm all services prior to travel and prepare final travel documents
  • Provide exceptional guest support, including being on-call during client travel

Requirements

  • Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
  • Strong knowledge of Southern and/or East Africa as a travel destination
  • Proficiency in Tourplan is essential
  • Excellent communication skills with a strong command of English (written and verbal)
  • Exceptional attention to detail and highly organized

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Salary range: Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in Cape Town Region

The travel and tourism industry in the Cape Town region is a vibrant sector that attracts individuals from diverse backgrounds. Typically, this field offers exciting opportunities for those who are passionate about exploring new cultures, working with people from different nationalities, and experiencing the beauty of South Africa’s surroundings. Generally, this industry provides a dynamic work environment that fosters creativity, innovation, and collaboration.

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When it comes to salaries in the travel and tourism sector in Cape Town, broad ranges can be expected depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may pay within the R30 000 – R50 000 per annum range, while more senior roles can command salaries ranging from R60 000 to R120 000 or more, although actual figures can vary widely. Commonly, professionals in this field with relevant experience and skills can expect to earn on the higher end of these ranges.

Common skills required for careers in travel and tourism include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a passion for customer service. Typically, knowledge of languages such as Afrikaans, isiXhosa, or English is an asset, as well as experience with hospitality management systems, social media platforms, and online booking tools.

The travel and tourism sector in Cape Town often employs individuals from various industries, including financial services, technology, manufacturing, and education. Commonly, companies in these sectors outsource their operations to external providers who specialize in catering to tourists and business travelers. Other types of organizations that commonly hire for travel and tourism roles include tour operators, accommodation providers, and event management companies.

Career development opportunities are plentiful in the travel and tourism sector. Typically, individuals can progress from entry-level positions to senior management roles within a few years, assuming they demonstrate exceptional performance, leadership skills, and a commitment to ongoing learning and professional development. Generally, professionals who are willing to take on new challenges, adapt to changing market conditions, and build their networks can expect to advance their careers in this dynamic industry.

View Job  Mkuze: Junior Manager KZN posted by CFS Recruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Keep copies of job descriptions for positions you apply to - they're useful for interview prep.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Western Cape: Financial Accountant posted by Hire Resolve

Jobs in South Africa April 3, 2026
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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

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