Menu Close

Cape Town City Centre: Support Engineer

Cape Town City Centre: Support Engineer

Posted on 2025-08-06 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Cape Town Region  / Cape Town City Centre

Job Summary

Job Description Able to correctly analyses and prioritize calls and requests according to business impact and urgencies as well as financial impact. Manage call escalations to 2nd level and specialist support within Datacentrix as well as customer vendors. Must be a team player with the ability to work in and with a virtual team. Liaise between users, IT Outsource providers and internal IT processes Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate Identify and escalate persistent incidents Must be available to provide after-hours Standby support (when required) Develops and maintains a professional working relationship with the clients and client end-users in support of the Service Delivery Manager. Confirms Call resolution with end user before resolving of the call on Heat Maintains service and quality levels according to of the company business standards, processes and procedures. Creates and updates documentation related to all Standard Operating Procedures. Ability to communicate oral or written feedback and technical information to all levels of end-users device hardening and vulnerability management Assist with escalations from 1st line support engineers Adherence to process Operates within process controls and applies due diligence in following standard operating procedures. Experience and Qualifications Matric or Grade 12 A or N / MCSE or tertiary IT Qualification. At least 5 years experience delivering End User Computing Support Services in a customer environment AD and GPO Experience (Creating Users and Managing AD) Proficient at PC Builds and endpoint installations Excellent Communication and Interpersonal skills. Must be able to work flexible hours as may be required. Must be able to work independently and handle pressurised environments Valid drivers license and reliable transport as travelling is a requirement Must be punctual, disciplined and dedicated to effectively execute job requirements ITIL proficiency an advantage. ITIL v2 Foundation preferred Extensive experience supporting Active Directory and multi-Vendor hardware platform

View Job  Pretoria: Embedded Firmware Engineer - Platform F/W

Click Go Apply to apply online!

Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


More jobs in Cape Town City Centre




More jobs in Cape Town Region




Browse IT / Computing / Software Jobs




Browse Unspecified Jobs



Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Cape Town: Mobile Technician posted by BCE Foodservice Equipment

Overall purpose of the job To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency...


View Job
Mobile Technician

Cape Town: New Business Development posted by Kontak Recruitment

New Business Development - Plastic and Packaging JB5332 Cape Town, Western Cape R25 000 - R40 000 CTC per month plus commission PermanentFully remote Join a...


View Job
New Business Development

Cape Town: Senior Project Manager (Electrical) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of...


View Job
Senior Project Manager (Electrical)

Cape Town: Senior Site Agent posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have a Trade Test...


View Job
Senior Site Agent

Cape Town: Professional Transportation Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree in EngineeringMust be registered...


View Job
Professional Transportation Engineer

Cape Town: Professional Bridge Design Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree in Civil Engineering.Must be registered with ECSA as a Professional...


View Job
Professional Bridge Design Engineer

Cape Town: Professional Engineer (Roads & Municipal Services) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...

View Job  Johannesburg: Senior Database Administrator

View Job
Professional Engineer (Roads & Municipal Services)

Cape Town: Warehouse Checker posted by ROSS Verification Services

Warehouse checkers need for the Cape Town area.Must have a minimum of 2 years warehousing experience. Must have matric with Maths.


View Job
Warehouse Checker

Cape Town City Centre: Sales Representative (Chemical Industry)

Requirements Female applicants only Experience in the Technical Chemical Industry Strong sales and negotiation skills Self-motivated, independent, and a...


View Job
Sales Representative (Chemical Industry)

Cape Town City Centre: Senior SAIPA Accountant

Minimum Requirements Must have a minimum of 2 years experience as a SAIPA Registered Accountant in the Financial Services Industry Bcom Accounting Relevant...


View Job
Senior SAIPA Accountant

Cape Town City Centre: Software Engineer

Were seeking a talented and motivated Software Engineer to join our dynamic team and help build cutting-edge applications that make a real impact. Key...


View Job
Software Engineer

Cape Town: Personal Assistant (PA) – Urgently Needed posted by Epiglo PTY LTD

Medicore situated in Constantia is seeking an exceptional Personal Assistant to provide comprehensive support to a dynamic professional businessman active...


View Job
Personal Assistant (PA) – Urgently Needed

Cape Town: Office Administrator posted by Private

Office AdministratorJob SummaryWe seek a detail-oriented and organized Office Administrator to join our team. This permanent position is based in...


View Job
Office Administrator

Western Cape: Autos Press & Plating Team Leader – Maitland, Cape town posted by Paqueta Personnel

My client, a leading Manufacturing Company based in Maitland, Cape Town requires a competent and experienced Autos Press and Plating Team Leader to join...


View Job
Autos Press & Plating Team Leader – Maitland, Cape town

Cape Town: External Sales Rep – Urgently needed posted by Africote

External Sales Rep RequiredArea Paarden Eiland Cape TownSalary To be discussed Permanent position We are a well-established Paint, Plaster and screed...


View Job
External Sales Rep – Urgently needed

Cape Town: Regional Technical Support Specialist – Capital Equipment posted by The Recruitment Guy

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town Western Cape region.To be the technical...

View Job  Cape Town: Civil Engineer posted by Hire Resolve

View Job
Regional Technical Support Specialist – Capital Equipment

Cape Town City Centre: Transfers Conveyancing Secretary

Key Requirements Minimum 2 years of experience for Junior candidates and 5 years for Senior candidates in a conveyancing-related role Proven ability to...


View Job
Transfers Conveyancing Secretary

Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance

Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...


View Job
Junior Administrator – Urgently Needed

Cape Town City Centre: AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Minimum Requirements Diesel Auto Electrician Trade Certificate Minimum 5 years experience in a similar role Valid Code 1014 Drivers License with PrDP...


View Job
AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd

Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...


View Job
Operations Administrator

Cape Town: Accountant – Urgently Needed posted by Epiglo PTY LTD

A dynamic pharmaceutical company in Constantia, Cape Town is seeking a highly organised and detail-oriented Accountant to join our growing team. The ideal...


View Job
Accountant – Urgently Needed

Cape Town City Centre: Senior Human Resources Business Partner

Purpose of the Role The Senior Human Resources Business Partner HRBP will be responsible for translating group and functional strategy into actionable human...


View Job
Senior Human Resources Business Partner

Cape Town City Centre: Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape

Are you passionate about agriculture and eager to help farmers succeed? Join my clients dynamic team leading the way in granular fertilizers and...


View Job
Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape

Cape Town City Centre: Technical Buyer Ref: 3884

Youll need Matric engineering qualifications are advantageous, as well as 3 5 years experience in the FMCG Transportation sectors in a technical...


View Job
Technical Buyer Ref

Cape Town City Centre: Accounts Payable Controller

Are you a detail-oriented professional with a passion for numbers and a knack for managing supplier relationships? Were searching for a proactive and...


View Job
Accounts Payable Controller

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region
Tagged , ,

More Jobs in Your Area