Job Description
About the Role
The Technical Manager will lead all technical operations within the business, overseeing a team of 6 technical professionals and playing a central role in shaping the company’s technical standards, operating model, and long-term infrastructure strategy.
Key Responsibilities
- Define and maintain solution standards, architecture, and change control processes
- Translate business and client needs into scalable, supportable technical solutions
- Maintain standardised technology stacks across clients
- Provide hands-on technical guidance and L1L3 escalation support
- Lead root cause analysis and implement long-term remediation
- Develop per-client infrastructure strategies, documenting risks and recommended improvements
- Oversee daily operational support, ensuring SLA and response time adherence
- Drive high-quality ticket management and documentation discipline (Zoho Desk)
- Own escalation processes and complex incident handling
- Ensure that monitoring and alerting platforms operate effectively
- Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
Requirements
- Strong technical depth
- Structured people management skills
- Ability to guide technical teams and enforce high standards
- Confidence in guiding teams in complex environments
- Discipline, structure, documentation, and processes expertise
- Passionate about building predictable, reliable, and scalable technical operations
- Ability to balance firmness with empathy
- Effective communication skills for clients and non-technical audiences
Qualifications
- Formal education/certifications not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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