Job Description
About the Role
We are seeking a highly experienced Technical Manager to join our team in Cape Town City Centre. As a technical leader, you will provide strategic direction and guidance on standards, infrastructure decisions, change control, and project approvals. You will translate client requirements into standardised, supportable best-practice solutions and SOPs across hardware, software, networking, security, and monitoring.
Key Responsibilities
- Provide technical leadership and architectural direction
- Partner with the CEO on standards, infrastructure decisions, change control, and project approvals
- Translate client requirements into standardised, supportable best-practice solutions and SOPs
- Oversee day-to-day service delivery, ensuring SLA adherence, effective escalations, and high-quality ticket management
- Lead, mentor, and develop a technical team, including performance management, skills development, and workforce planning
- Plan and deliver client projects including migrations, upgrades, cloud transitions, and infrastructure deployments
- Own infrastructure reliability, security, patching, backup, and proactive monitoring across client environments
- Ensure strong security baselines, compliance, and governance aligned to MSP best practices
- Collaborate with sales, commercial, and vendor partners to support pre-sales, client advisory, and delivery efficiency
- Drive continuous improvement through automation, innovation, and proactive service enhancements
Requirements
- 5 – 7 years of experience in a Managed Service Provider (MSP) environment
- Experience leading small or medium teams
- Hands-on engineering capability, particularly in Microsoft 365
- Open working overtime, with own transport
Qualifications
- Bachelor’s degree or higher in Computer Science, Information Technology, or related field
- Relevant certifications or training in MSP operations and management (e.g., CompTIA A+, Cisco CCNA)
Salary & Benefits
- Salary: [Salary range or amount]
- Additional benefits not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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