Role Overview: The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution. This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model. You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy. Who Were Looking For: An exceptional technical leader who is: Calm, authoritative, and highly capable in complex environments Strong on discipline, structure, documentation, and processes Confident guiding technical teams and enforcing high standards Able to translate complexity into clear, actionable solutions Passionate about building predictable, reliable, and scalable technical operations Able to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure Key Responsibilities: Technical Leadership & Architecture: Define and maintain solution standards, architecture, and change control processes Translate business and client needs into scalable, supportable technical solutions Maintain standardised technology stacks across clients Provide hands-on technical guidance and L1L3 escalation support Lead root cause analysis and implement long-term remediation Develop per-client infrastructure strategies, documenting risks and recommended improvements Service Delivery & Support: Oversee daily operational support, ensuring SLA and response time adherence Lead and develop a team of 6 technical staff Drive high-quality ticket management and documentation discipline (Zoho Desk) Own escalation processes and complex incident handling Ensure that monitoring and alerting platforms operate effectively Project & Change Management: Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions

A leading Managed Services Provider is seeking a Technical Manager to oversee technical operations, service delivery, engineering, and project execution. This leadership role involves managing a team of six, enforcing standards, and ensuring secure, stable, and high-performing client environments. Youll work closely with the CEO to drive technical strategy, solution design, and operational excellence. Whats in it for you? Youll play a pivotal role in building a world-class technical operating model, ensuring proactive service delivery, and driving innovation across infrastructure and MSP tooling. Key Responsibilities Lead technical operations, architecture decisions, and solution design Oversee service delivery and SLA adherence using Zoho Desk and monitoring tools Manage infrastructure maintenance, patch compliance, and endpoint security Plan and execute client projects including migrations, upgrades, and cloud transitions Implement SOPs, enforce governance, and maintain compliance with MSP best practices Mentor and develop technical staff through performance reviews and skills planning Collaborate with commercial teams on technical scoping and proposals Drive continuous improvement through automation and proactive monitoring Job Experience and Skills Required Education: Bachelors degree in IT or related field Experience: 57 years in an MSP environment Proven experience leading technical teams Strong hands-on engineering capability in Microsoft 365 and networking Demonstrated success delivering complex IT projects Technical Skills: Microsoft 365 / Office 365 administration and architecture Zoho Endpoint Central and Zoho Desk Endpoint security (Gravity Zone antivirus, EDR) Networking fundamentals and FortiGate firewall configuration Monitoring systems (Zabbix)