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Cape Town City Centre: TJ 17869 – OPERATIONS MANAGER (MANAGED SERVICES I.T)

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Job Description

Employer Description Strategic advisory services and comprehensive managed IT services and solutions Job Description Operational Systems Strategy & Implementation Process Improvement & Process Creation Functional Oversight of Service Delivery Managed Services Operational Optimisation (primary focus) Project Workflow Enablement Resource & Capacity Planning Support Financial & Commercial Operations Support Governance & Risk Reduction KEY PERFORMANCE INDICATORS Operational Efficiency % of core processes documented and adopted Reduction in operational escalations to senior management Workflow cycle-time improvements Reduction in recurring operational issues PSA & Systems Implementation Successful PSA rollout within agreed timeline Adoption rates across technical staff Accuracy of time capture Reporting availability and quality Integration effectiveness with finance and RMM platforms Managed Services Operations SLA compliance trends Ticket backlog health Reduction in reactive support patterns Service consistency indicators Project Operational Performance Visibility into project effort vs scope Reduction in scope leakage Improved project completion predictability Financial Enablement Billing input accuracy Reduction in revenue leakage Improved visibility into operational margins Scalability Readiness Onboarding effectiveness for new staff Ability to absorb growth without operational breakdown Systemisation of the business with reduction in key-person dependencies Qualifications Degree or Diploma Vendor Certifications Skills Min 5 years Experience PSA / IT Service desk rollout MSP background Essential Self managed Remove major CEO workload quickly Service delivery workflows Managed services operations (primary revenue stream) Project delivery coordination Resource planning & utilisation visibility Operational financial inputs (non-sales) Vendor and platform management Internal systems & tools Governance, policies, and risk controls Benefits Fuel Data

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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