Job Description
About the Role
We are seeking a Customer Service Consultant to join our team in Cape Town, responsible for providing exceptional inbound customer care and client resolution within the petroleum industry. The successful applicant will build and maintain customer relationships through non-face-to-face communication channels, ensuring timely order fulfilment and query resolution.
Key Responsibilities
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer-centric way to ensure that we live by our service principles
- Investigating, facilitating, and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain
- Maintaining the customer relationship database and logging call details as per procedure in order to address query
- Achieving and exceeding key performance metrics relating to service delivery
Requirements
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Excellent verbal and written communication skills
- Analyzing, writing, and reporting
- Deciding and initiating action
- Working with people
- Following instructions and procedures
- Time management
Qualifications
- Matric (Compulsory)
- Basic MS Office Skills / Computer literate
- Clear Credit & Criminal Record.
- Must be South African Citizen
- Available immediately / 2 weeks notice
Salary & Benefits
R 9500 PER MONTH
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep track of all your job applications in a spreadsheet, including company names and application dates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Midrand: Software Developer posted by Hire Resolve
Hire Resolve's client is seeking a Software Developer to join their team in Midrand, GP. The incumbents in these positions…
View JobWestern Cape: Coiler Operator (6-month contract) posted by West Coast Personnel
Tasks:Operate CoilerFirst line QCStand by Grinder and Assembler when required Skills:Forklift licenseGrinder experienceAssembling experienceComputer skills
View JobGauteng: Software Testing Analyst posted by The Hiring House
Key Performance Areas - Analysis and Planning- Software Testing & Programming- Reporting & Documentation- CommunicationMinimum education (essential):-...
View JobGauteng: Electrician posted by ESG Recruitment
Trade tested ElectricianPLC experienceAC/DC experienceBasic Hydraulic expStrong Electrical fault finding experience on Industrial machineryOwn transportMust...
View JobCape Town: Brand Manager posted by Hire Resolve
Hire Resolve Client is looking for a dynamic Brand manager to join their team in Cape Town.A knowledgeable and strategic…
View JobMoorreesburg: Marketer – Fuel and Lubrication posted by Hire Resolve
Hire Resolve's client is seeking a skilled Marketer (fuel and lubrication) to join their team in Moorreesburg, WC. The main…
View Job
Browse Employers
Job Alerts