Cape Town: Customer Service Consultant posted by CallForce

March 25, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other IT/Computer

Job Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
Maintaining the customer relationship database and logging call details as per procedure in order to address query.
Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational.

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process.

Competencies and Skills required

Delivering results and meeting customer expectations
Presenting and communicating information
Excellent verbal and written communication skills
Analyzing, Writing, and reporting
Deciding and initiating action
Working with people
Following instructions and procedures
Time management

Education and experience required:

Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)
Basic MS Office Skills / Computer literate
The Business Writing Skill (Advantageous)
Clear Credit & Criminal Record.
Must be South African Citizen
Available immediately / 2 weeks notice
Fiber at home compulsory to accommodate potentially working from home when required

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Salary : R 9500 PER MONTH

How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job Somerset West: Services Consultant (Somerset West Hybrid) posted by DataFin Recruitment

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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